Position Summary
Reporting to the Manager, Technology Governance, the Analyst will drive the operational execution, cross-functional coordination, and continuous monitoring of enterprise Data Governance, GRC (Governance, Risk, & Compliance), and Technology Lifecycle frameworks. This role acts as a critical bridge between technical systems and business accountability, ensuring that Payments Canada’s data assets are rigorously mapped, ownership is clearly established, and technology platforms adhere to organizational policies.
The ideal candidate possesses a strong analytical mindset, blending an understanding of backend data structures (schemas, headers, and data flows) with the diplomatic skills required to establish data stewardship, resolve cross-pillar policy gaps, and manage end-to-end exception tracking within enterprise systems like ServiceNow.
Division: Technology Governance (CIO)
Reports to: Manager, Technology Governance
Responsibilities of the Analyst, Technology Governance are but not limited to:
End-to-End Data Management & System Governance
- Conduct comprehensive audits across organizational systems to map data lineage, identify data gaps, and formally establish data ownership and remediation authority across business units.
- Partner with project teams during the onboarding of net-new systems to analyze backend data ingestion, field headers, and map end-to-end data flows to ensure robust downstream reporting.
- Build, enhance, and maintain the corporate data catalogue and business glossaries, translating complex data structures into clear organizational logic.
Policy Management & GRC Operations
- Actively facilitate the review of technology policies and standards across pillars; collaborate directly with owners and peer reviewers to mediate, track, and resolve open comments and documentation conflicts.
- Own the end-to-end tracking framework for process and vendor exceptions. Monitor and manage technology exceptions, track timelines, and ensure rigorous documentation through the review lifecycle.
- Manage the single source of truth for governance documentation, ensuring data integrity, version control, and seamless backend synchronization with ServiceNow as methodologies evolve.
Process Automation & Insights
- Own the development, publication, and continuous maintenance of automated dashboards to report on policy compliance, data governance metrics, and overall framework maturity.
Qualifications
- Bachelor’s degree in Computer Science, Data Analytics, Information Technology, Information Management, or a related field.
- Minimum of 3-5 years of progressive experience in data governance, systems analysis, or IT compliance.
- Strong foundational knowledge of data governance frameworks (lineage, metadata, data catalogs).
- Practical experience analyzing data structures, database schemas, or data flows.
- Hands-on experience navigating and managing workflows within ServiceNow (or similar GRC/ITSM platforms) (Preferred).
- Proficiency with Google Workspace document management and advanced data visualization/dashboarding tools.
- Proven ability to look at a complex, undocumented landscape of systems and logically trace data origins and bottlenecks.
- Strong interpersonal skills to navigate ambiguous ownership boundaries and confidently lead meetings with cross-functional stakeholders.
- Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
- Travel within Canada may be required.
Professional Development
The incumbent expects to spend approximately five to 10 days annually attending courses and seminars, following in-house self-study courses, and pursuing reading and research in order to maintain the skills required in the performance of the duties associated with this position.
Technical Competencies
- Knowledge of the Canadian Payments Industry, in particular the Canadian Payments
Clearing and Settlement Systems
- Understanding of risk in payments, data analytics and other payment-related issues
- Critical reasoning and analytical thinking
- Ability to perform research
- Ability to write in a clear and concise fashion
- Ability to create impactful presentations
- Sound time management and organizational skills
- Strong business acumen related to the Financial Services and payments industry
- Demonstrated interpersonal, listening and influencing skills, with the ability to
maintain strong relationships
Personal Competencies
- Enjoy managing, organizing, transforming, and sharing information
- Strongly values learning and continuous development/ improvement
- Demonstrated commitment to quality and attention to detail
- Excellent collaborative and communication skills
- Detail-oriented focus with the ability to multitask under tight deadlines
- The ability to work independently and as part of a team
- Excellent organizational and time management skills
- Excellent relationship management skills
- Strong problem-solving skills
What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up (if eligible)
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
Salary Range: Our target starting rate for this role is $83,300 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.
Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
