Job Description:
Position Summary
The Field Product Advisor serves as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level product and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.
Key Responsibilities
- Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance
- Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards
- Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams
- Build and manage relationships with third party service partners, reinforcing product performance and adhere to Pentair standards
- Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
- Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates
Qualifications
- 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
- Strong interpersonal and communication skills, with the ability to simplify complex technical concepts
- Demonstrated ability to manage and collaborate with third-party service providers
- Travel required up to 50% depending on region and event activity
- Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor’s degree
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
