THE ROLE
At peopleCare, we are committed to changing the world of senior living by creating beautiful, caring communities where residents, families, team members and partners experience purpose, fulfillment and meaningful connection.
As a member of the peopleCare Senior Management Team, the Executive Director/Administrator provides overall leadership for the long-term care home and is accountable for resident experience, quality of care, people leadership, financial stewardship, regulatory compliance, and operational performance.
Reporting to the Director of Business Operations, the Executive Director/Administrator leads the home with a strong focus on peopleCareās Limitless vision: fostering vitality, encouraging bold ideas, achieving exceptional outcomes, and creating impact beyond ourselves.
This role requires a visible, values-based leader who can inspire a multidisciplinary team, build trust with residents and families, strengthen community relationships, and ensure the home operates in alignment with peopleCare policies, legislative requirements, and strategic priorities.
Reports To: Director of Business Operations
RESPONSIBILITIES
Home Leadership and Strategic Operations
- Provide overall leadership and direction for the long-term care home, ensuring effective day-to-day operations across all departments.
- Lead the implementation of peopleCareās strategic plan at the home level, with a focus on leadership development, resident experience, expansion and growth, operational excellence, and societal impact.
- Develop and execute the homeās annual operational plan, including measurable goals, priorities, performance indicators, and improvement initiatives.
- Use data, business metrics, resident/family feedback, compliance outcomes, and quality indicators to identify trends, evaluate performance, and drive continuous improvement.
- Promote a culture of accountability, collaboration, innovation, and solution focused leadership across the home.
- Ensure resources are aligned to resident needs, operational priorities, legislative requirements, and organizational goals.
People Leadership and Culture
- Lead, coach and support a sizeable multidisciplinary team in a unionized environment.
- Build, mentor and empower a strong home leadership team by providing collaborative oversight, clear direction, coaching and support to department managers, enabling them to lead their portfolios with confidence, accountability and alignment to peopleCareās values, standards and strategic priorities.
- Foster a strong and cohesive leadership team by supporting department managers in problem-solving, decision-making, communication, performance management and continuous improvement within their areas of responsibility.
- Create a workplace culture where team members are engaged, accountable, supported, and empowered to do their best work.
- Ensure appropriate staffing plans and contingency plans are in place across all departments to support safe resident care and effective operations.
- Partner with People and Culture to support recruitment, retention, onboarding, attendance management, performance management, labour relations, investigations, accommodation, and leadership development.
- Set clear expectations for department leaders while providing the guidance, support and accountability required to achieve operational, quality, financial, legislative and people-related outcomes.
- Model professional communication, respectful leadership, ethical decisionmaking, and peopleCareās values in all interactions.
Resident and Family Experience
- Champion a resident-centred approach that supports dignity, choice, safety, comfort, quality of life, and life-enriching experiences.
- Ensure residents receive care and services that meet their assessed needs and comply with the Fixing Long-Term Care Act, Ontario Regulation 246/22, Ministry of Long-Term Care requirements, and peopleCare standards.
- Build positive, responsive relationships with residents, families, substitute decision-makers, Residentsā Council, Family Council, and community partners.
- Ensure resident and family concerns are addressed in a timely, respectful, and transparent manner, with appropriate follow-up and documentation.
- Foster a home environment where residents, families and team members feel heard, respected, included, and connected.
Quality, Risk and Compliance
- Ensure the home operates in compliance with all applicable legislation, regulations, Ministry directives, public health guidance, peopleCare policies, collective agreements, and professional standards.
- Provide leadership in risk management, resident safety, emergency preparedness, infection prevention and control, privacy, documentation, and continuous quality improvement.
- Review and respond to resident and staff incident reports, compliance inspection outcomes, quality indicators, complaints, audits, and other risk-related trends.
- Ensure corrective actions from inspections, internal reviews, audits, incidents, complaints and quality improvement initiatives are implemented, monitored, and sustained.
- Support the effective functioning of quality, risk, safety, infection control, professional advisory, and interdisciplinary committees.
- Ensure accurate documentation and maintenance of required records, including resident health records, personnel records, volunteer records, incident documentation, and operational records.
Financial and Business Management
- Provide accountable financial leadership for the home, including budget development, operating performance, expenditure control, staffing costs, funding utilization, and financial reporting.
- Monitor operating statements, key financial indicators and labour metrics to support responsible decision-making and budget management.
- Ensure the efficient use of human, physical and financial resources while maintaining high standards of care and service.
- Identify operational risks, pressures, efficiencies and opportunities, and escalate concerns or recommendations as appropriate.
- Support capital planning, procurement, environmental services, maintenance and other operational needs to ensure a safe, welcoming and well-functioning home.
Partnerships, Communication and Community Relationships
- Act as a liaison with Ministry officials, inspectors, public health, Ontario Health, community partners, service providers, professional advisors, families and other stakeholders in relation to the operation of the home.
- Represent peopleCare professionally and positively within the home, the broader community, and the long-term care sector.
- Communicate information clearly and effectively through reports, presentations, correspondence, meetings, and operational updates.
- Build strong relationships with internal partners, including Operations, Clinical, People and Culture, Finance, Quality, Risk, IPAC, Communications and other support teams.
- Maintain awareness of current and emerging issues, trends, best practices and legislative changes in long-term care and seniorsā services.
EDUCATION AND EXPERIENCE
- Post-secondary degree from a program that is a minimum of three years in duration; or a post-secondary diploma in health or social services from a program that is a minimum of two years in duration.
- Has completed or is enrolled in a program in Long Term Care, Administration or Management as per the Fixing Long Term Care Homes Act, Reg 246/22, s. 249 (3) (b)
- Minimum of five years of progressive leadership experience in health care, seniorsā services, long-term care, social services, or another relevant setting is preferred.
- Experience leading a multidisciplinary team in a unionized environment.
- Strong knowledge of Ontario long-term care legislation, regulatory compliance, inspection processes, quality improvement, risk management, resident safety, and operational standards.
- Demonstrated experience with budget management, operating statement analysis, staffing models, business planning, and performance metrics.
- Strong ability to analyze information, interpret business and clinical indicators, prepare reports, write professional correspondence, and present information clearly to a variety of audiences.
- Demonstrated commitment to ongoing education, leadership development, innovation, and continuous improvement.
