Patient Care Coordinator
About the role
Perennial brings primary care and allied health into senior living communities across Canada. Our nurse practitioners and physicians run clinics inside the home, and our allied health partners (physiotherapy, massage, audiology, foot care, dental hygiene, dentures) deliver care on site. Residents get seen where they live, by people who know them.
The Patient Care Coordinator (PCC) is Perennial's person in the building. You are in our Winnipeg homes on the days our NP is there, keeping the clinic running, knowing every resident, and making sure the people who need allied health get it. You are the face residents and staff recognise and the first call for anything Perennial.
This is a new role and you will be the first PCC in the Winnipeg region. You will cover three retirement communities in the city, working from a Perennial desk in each home rather than from an office. The role exists because care for seniors depends on familiar faces and follow-through, and that cannot be done by phone.
What you will do
Support the NP and the clinic
- Prepare each clinic day: rooms ready, residents roomed with vitals, schedule full
- Book NP follow-ups and any allied health the NP recommends before the resident leaves the room
- Clear NP admin the same day: forms, faxes, family callbacks, referral paperwork
- Support virtual and phone appointments: get the resident to the room, set up the device, stay with them
Run allied health in your homes
- Own the relationship with the allied health providers who visit your three homes; confirm each session 48 hours out and keep every session full
- Follow up with every resident the NP saw that week: a wellness check, and a booking for any of our six services they need
- Call or visit the resident or POA after every allied health appointment and rebook the next cycle
- Walk residents to their appointments and coordinate the day when a provider is in the building
Be the home's single point of contact
- Five-minute check-in with the Executive Director or Director of Care at the start of every shift: new move-ins, falls, hospital returns, family concerns
- Handle anything Perennial-related the home raises, the same day
- Monthly 15-minute review with the Director of Care on residents who should be on allied health and are not
- Let the ED know if other providers are soliciting in the home
Know every resident
- Welcome every new resident within 7 days of move-in with a Perennial package; capture their preferences, current providers and POA details
- Keep the resident roster current in our EMR
- Work the check-in sign-up sheet at your desk first thing every shift
- Eat lunch in the dining room with residents, not in the office
- Host a regular open hour (coffee, ice cream, ask the care team) in a common area
Be Perennial in the building
- Perennial shirt and name badge every shift, at a desk by reception or the busiest common area
- Keep posters, sign-up sheets and provider date cards posted and current; monthly signage walk with photos
- Run one activation a month: a hearing day, foot care open house, flu clinic support or similar
A week in the role
You rotate across three Winnipeg homes on a fixed weekly schedule that matches our NP's clinic days. The days are the same every week so residents and staff know when to expect you.
Days per week
Home A - 2
Home B - 2
Home C- 1
A typical clinic day: set up at your desk and clear the sign-up sheet, five-minute check-in with the ED or DOC, run the NP clinic through the morning, lunch on the floor with residents, afternoon follow-up calls and visits, confirm the week's provider sessions, log everything and send a short handoff note to the central coordinator. The role comes with a written daily, weekly and monthly checklist; your first 30 days are spent learning it alongside the NP and the central team before you run it on your own.
Who we are looking for
You like being on the floor with seniors, you are organised enough to run a clinic day from a checklist, and you are comfortable being the only Perennial person in the building.
- 2 or more years in a patient-facing healthcare role: medical office assistant, ward clerk, PSW, activation or recreation aide, or clinic receptionist
- Comfortable with an EMR and a booking calendar; you log things the same day, every day
- Warm and visible in person; residents and staff remember your name after one shift
- Calm with families and POAs on the phone; clear and respectful in difficult conversations
- Reliable on a fixed schedule; the role only works if you are in the same home on the same days every week
- Able to travel between three Winnipeg homes; a vehicle is strongly preferred
- Nice to have: experience in retirement or long-term care
Details
- Full-time, 40 hours per week, Monday to Friday, fixed days per home
- On site in three Winnipeg retirement communities; no remote work
- Reports to the Manager, Clinic Operations, Allied Health and Growth; day-to-day support from the central Patient Care Coordinator
- Perennial shirt and badge provided; desk and signage placed in each home with the ED
- Mileage between homes reimbursed
- Vulnerable sector check and immunization records required before start
- Start date: as soon as possible
