Customer service supervisor jobs in Canada

Find customer service supervisor jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Nov 5, 2026

Hiring at a glance

View jobs

Open jobs: 36
Employers: 28

Advertised starting pay

Not enough comparable pay figures yet.

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 6%2 listings
Hybrid: 11%4 listings
On-site: 83%30 listings

Employers hiring include Best Buy Canada (3), Brenntag (2), LASIK MD (2).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service supervisor jobs in Canada

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Added 1 day ago
M
Manulife Bank, Contact Centre Supervisor
Manulife
Montreal, QC
- Full-time
The Supervisor is responsible for the daily operations of their team, which includes ensuring adherence to department service standards through effective coaching, mentoring, and…
Added 7 days ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Added 7 days ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
The Outdoor Centre in the Faculty of Kinesiology is currently seeking a Recurring Part-time Outdoor Centre Customer Service Supervisor.
Added 8 days ago
BB
Customer Service Supervisor
Best Buy Canada
Vernon, BC
- Full-time
You’ll love it here! We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of…
Added 19 days ago
PC
Customer Service Supervisor
PERI Canada
Bolton, ON
- Full-time
We are seeking a passionate and experienced Customer Service Supervisor to join our team. In this role, you will work closely with the department manager to ensure exceptional customer…
Added 19 days ago
B
Superviseur du service à la clientèle - Customer Service Supervisor
Brenntag
Montreal, QC · Canada/Lachine Sales
- Full-time
Le superviseur du service à la clientèle doit diriger et développer l’équipe du service à la clientèle tout en garantissant une expérience client exceptionnelle. Ce poste vise à promouvoir…
Added 19 days ago
B
Superviseur du service à la clientèle - Customer Service Supervisor
Brenntag
Montreal, QC
- Full-time
Le superviseur du service à la clientèle doit diriger et développer l’équipe du service à la clientèle tout en garantissant une expérience client exceptionnelle. Ce poste vise à promouvoir…
Added 19 days ago
Customer Service Supervisor
PERI
Bolton, ON
We are seeking a passionate and experienced Customer Service Supervisor to join our team. In this role, you will work closely with the department manager to ensure exceptional customer…
Added 20 days ago
WF
Customer Service Supervisor - Full Time
Whole Foods Market
BC · West Vancouver, BC
- Full-time
…company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard…
Added 20 days ago
FM
Customer Service Supervisor (NOC 62010)
Fresh Market Foods
Sioux Lookout, ON
- Full-time
We are seeking a motivated Customer Service Supervisor (NOC 62010) to lead our front-end team at Fresh Market Foods. This is a great opportunity for a strong leader who enjoys a fast-paced…
Added 21 days ago
BILINGUAL CUSTOMER SERVICE SUPERVISOR - HYBRID
Green Shield Canada
Montreal, QC
Added 22 days ago
WF
Customer Service Supervisor - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard…
Added 22 days ago
SD
Customer Service Supervisor
Spence Diamonds Ltd.
Vaughan, ON
- $47,000 to $51,000 CAD / year
- Full-time
Our people are the center stone of our business, who bring our vision to life for every customer, every day.
Added 23 days ago
SD
Customer Service Supervisor
Spence Diamonds
Vaughan, ON
- $47,000 to $51,000 CAD / year
- Full-time
Our people are the center stone of our business, who bring our vision to life for every customer, every day.
Added 25 days ago
KC
Customer service representative supervisor
Kenan Courier and Logistics
North Bay, ON
- From $26.5 CAD / hour
- Full-time
- On-site
Added 26 days ago
BA
Customer service supervisor (except financial services)
Braineer Academy Ltd.
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 26 days ago
RE
Customer service supervisor (except financial services)
Reindeer Early Childhood Education Ltd.
Strathmore, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 27 days ago
RM
Customer service representative supervisor
Ralph mackay's Auto repair
Riverview, NB
- From $24 CAD / hour
- Full-time
- On-site
Added 27 days ago
BB
Customer Service Supervisor
Best Buy Canada
Lloydminster, SK
- Full-time
You’ll love it here! We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of…
Added 28 days ago
MS
customer service representative supervisor
Maple Supply Chain Management Inc.
Markham, ON
- Full-time
Added 29 days ago
BB
Customer Service Supervisor
Best Buy Canada
Sault Ste. Marie, ON
- Full-time
You’ll love it here! We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of…
Added 1 month ago
BP
Bilingual Customer Service Supervisor
BlueSky Personnel Solutions
Bowmanville, ON
- Full-time
Our client located in Bowmanville is looking for a Bilingual Customer Service Supervisor to add to their team.
Added 1 month ago
FR
Customer Service Supervisor – Leduc Rentals
Fraserway RV
AB · Leduc County, AB
- Full-time
Fraserway RV is looking for a Customer Service Supervisor to join our Leduc Rentals team. This is a hands-on leadership role for someone who enjoys working with people, thrives in a…
Added 1 month ago
GA
Customer Service Supervisor
GAT Airline Ground Support
Vancouver, BC
- Full-time
Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight…
Added 1 month ago
Customer Service Supervisor - YYC
Unifi
Calgary, AB

PERI

Customer Service Supervisor

Bolton, ON, L7E 1K1, Canada

$65,000 - $75,000 per year

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 - $75,000 per year
Experience: Minimum 3 years’ of experience in a customer service or order fulfillment role with experience leading a team.
Posting language: English
Posted: Oct 16, 2026

Original job description

Scope of Position:

We are seeking a passionate and experienced Customer Service Supervisor to join our team. In this role, you will work closely with the department manager to ensure exceptional customer satisfaction by leading, coaching, and supporting a dedicated team of Customer Care Administrators. You will continue to manage key customer accounts, while ensuring all quality performance standards and indicators are consistently met. If you are a motivated leader who thrives on inspiring others, driving performance, and building trusted relationships, this is your opportunity to lead with purpose and make a lasting impact.

What you'll do on a typical day:

Leadership:

Lead, coach, and mentor your team, cultivating a culture of high performance, collaboration, and continuous improvement.
Oversee daily workflow, assign tasks, and ensure adequate resourcing and team coverage.
Provide clear guidance, ongoing feedback, and training.
Train new and existing team members on programs, processes, and procedures as needed.
Ensure timely and accurate completion of team duties, including invoicing, updating order information, and closing jobs.

Operational Oversight:

Serve as the first point of escalation for complex or high-priority customer issues, resolving them promptly and efficiently while maintaining a positive customer experience.
Process charges for lost or damaged materials and services.
Ensure all closed job files are complete and filed in the file bank.
Support the development, tracking, and reporting of key metrics and performance indicators for order processing.
Review inventory regularly and monitor the handling and return of customer-owned materials.

Additional Responsibilities:

Maintain client and sales relationships by managing key accounts directly.
Deliver prompt, accurate, and high-quality customer service.
Engage directly with customers to clarify order requirements, resolve issues, and ensure product delivery.
Manage internal and external customer expectations by providing timely updates and information.
Other related duties as assigned.

What you'll need to be successful:

Post-secondary degree or diploma in a related field, or equivalent experience.
Minimum 3 years’ of experience in a customer service or order fulfillment role with experience leading a team.
Proven ability to inspire and develop teams by setting clear expectations and fostering a culture of accountability and service excellence.
Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
Proficiency in Microsoft Office: Word, Excel, PowerPoint.
Customer-service oriented with strong influencing abilities.
Demonstrated leadership and team development skills.
Excellent conflict resolution and problem-solving capabilities.
Strong organizational and time-management skills.
High attention to detail and accuracy.
Exceptional verbal and written communication skills.
Ability to prioritize multiple tasks effectively in a fast-paced environment.

What your benefits will be:

$65,000 - $75,000 per year
Health (including paramedical), Vision & Dental
Life Insurance
Short-Term & Long-Term Disability
Company Matching RRSP
Tuition Reimbursement
Company Bonus

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Accommodation for candidates with disabilities is available throughout the recruitment process upon request.

PERI is an Equal Opportunity Employer.

Apply online
peri.com/career

PERI Group
Formwork Scaffolding Engineering
Recruiting Team

Apply About employer

More about this job

Responsibilities

The supervisor will lead, coach, and mentor a team of Customer Care Administrators while managing key customer accounts. They are responsible for overseeing daily workflows, resolving escalated customer issues, and ensuring performance standards are met.

Requirements

Candidates must have a post-secondary degree or diploma and at least 3 years of experience in customer service or order fulfillment with team leadership. Proficiency in Microsoft Office and strong communication and problem-solving skills are required.

Skills

Leadership
Coaching
Mentoring
Customer service
Order fulfillment
Conflict resolution
Problem-solving
Time management
Microsoft Office
Inventory management
Performance reporting
Account management
Communication
Organizational skills
Influencing abilities

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Short-term disability
Long-term disability
Company matching RRSP
Tuition reimbursement
Company bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Leadership
Team Management
Order Fulfillment
Account Management
Microsoft Office
Inventory Control
Performance Indicators
Conflict Resolution
Mentoring
Invoicing
Reporting
Customer Satisfaction
Formwork
Scaffolding
Engineering

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