Bilingual Customer Service Representative
As a Customer Service Representative, you will provide best in-class service and customer relationship management to existing and new wholesale customers across our National Wholesale Sales network
Minimum Requirements:
- Ability to write and speak fluently in French and English.
- 5+ years of experience in a related field (i.e. business, Sales and Marketing)
- A post-secondary education, or undergraduate degree, in a relevant field of study
- Intermediate proficiency in Microsoft Office
- Proficient verbal and written communication skills
Responsibilities:
- Coordinate, create and respond to Customer Relationship Management (CRM) activities related to existing accounts or the establishment of new accounts, pricing and tax exemptions.
- Create and maintain customer master data in D365 CRM for the Downstream Sales and Credit teams, including Direct Sales, Retail Sales, Wholesale Distributors, and Petro-Pass accounts
- Collaborate with the Sales and Marketing teams which include Direct / Inside Sales, Distribution, Asset Management and Account Managers, Credit, Invoicing, in maintaining and setting up new accounts while ensuring the security and reliability of fuel supply to customers
- Create reports based on customer needs and provide trusted recommendations and best practices to utilize Petro-Canada’s product management platforms.
Location and other Key Details:
- This is an office based role. You will work out of our Calgary head office
- Hours of work are a regular 40-hour work week, Monday to Friday
