Job Description
Jean Coutu is looking for an Assistant Manager to support the daily operations of its store. The successful candidate will work closely with the Store Manager to ensure excellent customer service, supervise employees, and maintain efficient store operations. The Assistant Manager will also contribute to merchandise management, product presentation, compliance with internal procedures, and the achievement of operational objectives.
Main Responsibilities
Customer Service -Provide courteous, professional, and respectful customer service. -Respond to customer questions, requests, and complaints. -Handle returns and refunds according to established procedures. -Promote and maintain high customer service standards.
Staff Management -Supervise, assign, and monitor employee tasks and responsibilities. -Participate in the hiring, onboarding, and training of new employees. -Contribute to employee performance evaluations and professional development. -Assist with employee scheduling and absence management. -Foster a positive and productive work environment.
Store Operations -Ensure proper opening and closing of the store according to established procedures. -Maintain store cleanliness, organization, and overall presentation. -Oversee the setup of promotions, displays, and seasonal sections. -Verify the accuracy of prices, labels, and promotional signage. -Assist with cash register management and daily operational controls.
Merchandise and Inventory Management -Ensure proper product replenishment and maintain appropriate inventory levels. -Participate in merchandise ordering and inventory tracking. -Supervise product stocking and merchandising. -Monitor stock rotation and remove expired products. -Assist with inventory counts and loss prevention measures.
Health and Safety -Ensure compliance with occupational health and safety standards. -Maintain a clean, safe, and organized work environment. -Enforce company policies and procedures.
Qualifications and Skills -Excellent customer service skills. -Strong leadership skills and the ability to motivate a team. -Strong organizational and time management skills. -Ability to work collaboratively and manage multiple responsibilities. -Self-motivated, professional, and responsible. -Strong communication and problem-solving skills. -Interest in retail operations and store management. -Bilingual in French and English.
Why Join Our Team? This position offers an excellent opportunity to develop management skills, contribute to the success of a team, and grow in a dynamic, customer-focused retail environment.