About the job
Pharmacy.ca | North York, Ontario
Work Arrangement: Tuesday, Wednesday and Friday, 9:00 AM – 5:00 PM
Department: Shipping & Warehouse Operations
Reports To: Team Lead and Pharmacy Manager
Position Overview
We are seeking a reliable, organized, and customer-focused Customer Service Representative to support our Shipping Centre operations. This position involves providing customer service, assisting with shipping and receiving activities, coordinating orders and deliveries, and supporting the day-to-day operations of the shipping department.
The successful candidate must be comfortable working in a warehouse/shipping environment, handling physical tasks, and managing multiple priorities while maintaining accuracy and professionalism.
Key Responsibilities
Customer Service
- Respond to customer inquiries by phone and email in a professional and timely manner.
- Assist customers with order status, delivery updates, and general shipping-related questions.
- Address customer concerns and escalate issues when necessary.
- Maintain positive working relationships with customers, couriers, and internal departments.
Shipping & Order Fulfillment
- Assist with receiving, reviewing, picking, packing, and preparing customer orders for shipment.
- Ensure orders are accurately prepared, labelled, and packaged.
- Prepare shipping labels, waybills, and other required shipping documentation.
- Coordinate outgoing shipments and courier pickups.
- Track shipments and follow up on delayed, missing, or incorrect deliveries.
Receiving & Inventory Support
- Receive incoming deliveries and verify items against relevant documentation.
- Assist with organizing, sorting, and storing incoming products and supplies.
- Identify and report damaged, missing, or incorrect items.
- Maintain an organized and clean shipping and receiving area.
- Assist with inventory counts and general stock organization.
Administrative & Operational Support
- Maintain accurate shipping, receiving, and order records.
- Update shipment information and order statuses in the applicable systems.
- Communicate with internal teams to resolve order and delivery discrepancies.
- Support other day-to-day administrative and operational duties as required.
Qualifications & Requirements
- Previous experience in customer service, shipping, receiving, warehouse operations, or order fulfillment is an asset.
- Strong verbal and written communication skills.
- Basic computer skills and familiarity with order processing or shipping systems.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Reliable, punctual, and able to manage competing priorities.
- Comfortable working in a physically active warehouse environment.
- Ability to lift and handle packages weighing up to 25 kg.
- Forklift experience is considered an asset.
- Must be legally authorized to work in Canada.
Personal Attributes
- Customer-focused and professional.
- Dependable and accountable.
- Proactive with a hands-on approach.
- Organized and detail-oriented.
- Flexible and willing to assist with different operational tasks.
