Reporting to the Senior Franchise Store Development Manager, of Pizza Nova Take Out LTD, the Facilities Services Manager will be responsible for the maintenance and enhancement of the store condition across a portfolio of stores. Using teamwork and a supplier network, they optimize investment and budget to enable Operations to deliver The Pizza Nova Experience while maintaining brand standards.
Key Accountabilities:
Condition and Quality
- Evaluates store assets to ensure alignment with current brand standards, cleanliness, safety, beverage quality, and environmental requirements.
- Communicates business metrics, timelines, and KPIs to influence operational ownership and drive improvements in store condition and quality.
- Partners with the team to plan and communicate new store builds, renovations, layouts, and designs while assessing and addressing store conditions during scoping and schematic phases.
Spend Management
- Forecasts, executes, and manages repairs and maintenance tasks within budget while maintaining store condition standards.
- Optimizes supplier performance to control costs, improve service delivery, and meet financial targets.
- Reviews costs, quality, and scope of work regularly to ensure optimal supplier value.
- Monitors store equipment portfolios and pursues warranties with suppliers as appropriate.
- Tracks and maintains asset information to inform business decisions, realize investment benefits, and mitigate operational risks.
- Supports total cost of ownership through asset retirement, compliance reporting, and warranty claims.
Problem Solving and Escalation Support
- Anticipates potential issues and utilizes cross-functional resources to respond proactively and appropriately.
- Provides escalation support for urgent, unplanned needs while maintaining brand standards.
- Ensures compliance with life safety requirements, health department regulations, and other applicable codes in a 24/7 operational environment.
Coaching for Performance and Development
- Educates store and business partners on their role in preventive maintenance, ensuring they have the knowledge and skills to maintain the Pizza Nova experience.
- Provides situational coaching using appropriate methods, styles, and timing to support performance improvement.
Construction and Project Management
- Supports escalations related to unplanned store closures (temporary and permanent).
- Approves procurement of materials, equipment, subcontractors, and resources required for projects.
- Collaborates with the Construction Manager to provide project updates, ensuring effective communication with contractors, regulatory officials, and stakeholders.
- Coordinates with the Construction Manager to build team capacity for planning and executing construction projects.
- Tracks and ensures completion of all permits, licenses, and certifications required by regulatory authorities.
- Enforces safety protocols to provide safe job sites and mitigate risks.
- Monitors project costs, timelines, and progress, delivering outcomes on time and within budget.
- Implements best practices in construction to drive efficiency, productivity, and successful project delivery.
- Support special events with management of mobile trailer, CNE and Rogers Ctr execution.
Cross-Functional Collaboration
- Facilitates effective communication and alignment across departments to achieve shared goals and project success.
Key Qualifications:
- Preferred education of a bachelor’s degree in facilities or construction management, architecture, or business-related field
- Valid Ontario driver’s license
- Basic knowledge of database queries and analysis
- Intermediate knowledge of Microsoft Office Suite applications, particularly Excel and Outlook
- Ability to communicate clearly and concisely, both orally and in writing
- 3 years of experience managing service and maintenance vendors in facilities, construction, or a related mechanical trade
- 3 years of experience with capital and expense budget accountability
- 3 years of project management and preventative maintenance programs experience
- 3 years of retail or restaurant chain operations experience
About Pizza Nova
Founded in 1963, Pizza Nova has grown from a family business into one of Ontario’s most recognized pizza brands, with more than 150 locations serving communities across Southern Ontario.
For more than 60 years, one principle has remained at the heart of the brand: never compromise on quality. From premium ingredients and time-honoured recipes to the care and consistency that goes into every pizza, Pizza Nova is committed to delivering a great experience with every order.
Still family-owned today, Pizza Nova is supported by thousands of team members and franchisees who share a passion for great food, exceptional service, and the communities they serve. It’s a culture built on pride, collaboration, and doing things the right way.
Pizza Nova is also proud to be part of some of Ontario’s most memorable experiences. Through partnerships with organizations such as the Toronto Blue Jays, and a presence at major venues including Rogers Stadium and TD Coliseum, the brand connects with fans and families well beyond its restaurant doors.
Community has always been an important part of the Pizza Nova story. Signature initiatives such as That’s Amore Pizza for Kids Day, supporting organizations including Variety – the Children’s Charity of Ontario, reflect a long-standing commitment to giving back and making a meaningful difference in the communities Pizza Nova calls home.Learn more about our commitment to quality:
https://pizzanova.com/puro-promise/
Interested in Joining the Pizza Nova Team?
If you are passionate about leadership, operational excellence, and helping businesses grow, we would love to hear from you.
