The Sr Field Support Representative (FSR) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Successful candidates will be required to travel domestically an average of one week per quarter, and internationally a minimum of 8 consecutive weeks per year.
Tasks include, but are not limited to:
- Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
- Working with System Integration Teams as the Subject Matter Expert;
- Assisting with installation and maintenance issues;
- Communicating issues between users and members of the Integrated Project Team;
- Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
- Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
- Providing reports detailing solutions that have been created in the field;
- Providing ongoing feedback from the field force, as required;
- Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
- Assisting with field upgrades, installation, re-installation and modification;
- Able to travel both domestically and internationally, as required; and
- Other duties as and when needed.
Depth of Knowledge Required:
Must be able to:
- Support ideas with details and examples.
- Communicate with appropriate language to the purpose and audience.
- Design investigations for a problem.
- Develop a model for complex situation.
- Apply a concept in other contexts.
Experience Required:
Must have minimum ten (10) years of military experience in any trade.
Demonstrated leadership ability.
Security Clearance Requirements:
Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.
