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Added 9 hours ago
PL
Receiving Attendant
Pomeroy Lodging LP
AB
- $18 CAD / hour
- Full-time
Added 9 hours ago
PL
Safety and Security Guard
Pomeroy Lodging LP
AB
- $21 CAD / hour
- Full-time
Must have a Class 5 Drivers License or equivalent · Must have a valid Standard (Intermediate) first aid with level C CPR certificate from an accredited Canadian agency (St
Added 9 hours ago
PL
Yora Food and Beverage Attendant
Pomeroy Lodging LP
AB
- Full-time
Added 9 hours ago
PL
Guest Service Agent
Pomeroy Lodging LP
Calgary, AB · Canmore, AB
- $18 CAD / hour
- Full-time
Added 9 hours ago
PL
Switchboard Agent
Pomeroy Lodging LP
Calgary, AB · Canmore, AB · Jasper, AB
- From $18 CAD / hour
- Full-time
Added 9 hours ago
PL
Yora Food and Beverage Attendant
Pomeroy Lodging LP
AB
- Full-time
Added 10 hours ago
PL
Events Manager
Pomeroy Lodging LP
Grande Prairie, AB
- Full-time
Added 10 hours ago
PL
Front Desk Agent
Pomeroy Lodging LP
Grande Prairie, AB
- $18 to $22 CAD / hour
- Full-time
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed
Added 10 hours ago
PL
Resort Booking Agent - Calgary Office
Pomeroy Lodging LP
AB
- $20 CAD / hour
- Full-time
Added 10 hours ago
PL
Second Cook
Pomeroy Lodging LP
AB
- $18 to $19.9 CAD / hour
- Full-time
Added 10 hours ago
PL
First Cook
Pomeroy Lodging LP
AB
- $20.6 to $22.7 CAD / hour
- Full-time
Added 10 hours ago
PL
Housekeeping Attendant
Pomeroy Lodging LP
AB
- $18.2 CAD / hour
- Full-time
The position may work night shifts as a public area cleaning attendant, which includes a shift premium
Added 22 hours ago
PL
Executive Chef- Grande Prairie AB
Pomeroy Lodging
Grande Prairie, AB
- Full-time
Valid Foodsafe certificate or advanced (Level 2) Food Safety certification is required
Added 22 hours ago
PL
Receiving Attendant
Pomeroy Lodging
Kananaskis, AB
- Full-time
Added 1 day ago
PL
Yora Housekeeping Supervisor
Pomeroy Lodging
Kananaskis, AB
- Full-time
Added 1 day ago
PL
Safety and Security Guard
Pomeroy Lodging
Kananaskis, AB
- Full-time
Must have a Class 5 Drivers License or equivalent · Must have a valid Standard (Intermediate) first aid with level C CPR certificate from an accredited Canadian agency (St
Added 1 day ago
PL
2nd Cook
Pomeroy Lodging
Grande Prairie, AB
- Full-time
Added 1 day ago
PL
Yora Bistro Bartender
Pomeroy Lodging
Kananaskis, AB
- Full-time
Added 1 day ago
PL
Yora Food and Beverage Attendant
Pomeroy Lodging
Kananaskis, AB
- Full-time
Added 3 days ago
PL
First Cook
Pomeroy Lodging
Banff, AB
- Full-time
Added 3 days ago
PL
Guest Service Agent
Pomeroy Lodging
Kananaskis, AB
- Full-time
Added 3 days ago
PL
Second Cook
Pomeroy Lodging
Banff, AB
- Full-time
Added 3 days ago
PL
Second Cook
Pomeroy Lodging
Calgary, AB
- Full-time
Added 3 days ago
PL
First Cook
Pomeroy Lodging
Calgary, AB
- Full-time
Added 4 days ago
PL
Front Desk Agent
Pomeroy Lodging
Calgary, AB
- Full-time
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed

Pomeroy Lodging LP

Front Desk Agent

Grande Prairie, AB, Canada

$18 to $22 CAD / hour · Full-time

Apply on pomeroylodging.talentnest.com About employer

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Job details

Pay: $18 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Mar 18, 2026

Original job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Food and Beverage Discounts at Pomeroy owned restaurants based on location.
Recognition Program.
Engaging Work Environment.
Work Life Balance.
Community & Event Access.
Access to Golf Membership locally based on location.

Key Focuses

Provides friendly, attentive, and professional service to all guests and responds effectively to guest concerns and complaints.
Maintains a clean, organized, and welcoming front desk, lobby, and guest entrance to ensure strong first impressions.
Welcomes and registers guests, answers phones, issues room keys, and manages high call volumes and multiple guest requests in a fast-paced environment.
Coordinates arrivals, departures, in-house activity, and VIP amenities while communicating effectively with other departments.
Books, modifies, and cancels guest reservations by phone, in person, or online using hotel reservation and POS systems.
Processes check-ins and check-outs, balances transactions, and accurately handles payments including room charges, cash, debit, credit, and checks.
Maintains knowledge of room types, rate plans, promotions, and hotel and community amenities to support guest inquiries.
Completes administrative tasks and required checklists independently while maintaining attention to detail and accuracy.
Adheres to safety procedures and promptly reports hazards or incidents to the supervisor on duty.
Demonstrates professionalism, integrity, and teamwork in alignment with Pomeroy Lodging’s Core Values of Quality, Honesty, and Family.

Experience/Passions/Education

Post-Secondary education in hotel/hospitality management or events planning required
Minimum 1 year of experience in a Front Desk Position or similar guest service role in the hotel industry preferred
Opera PMS experience and knowledge of Lightspeed PMS is an asset
Technically Proficient

Hourly Pay Range

Starting at $18.00 to $22.00 per hour

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Apply on pomeroylodging.talentnest.com About employer

More about this job

Responsibilities

The Front Desk Agent at Pomeroy Lodging will welcome guests, check them in and out, and answer phones and reservations. They also keep the lobby tidy, handle payments, and help guests with questions and concerns.

Requirements

Candidates need post-secondary education in hotel or hospitality management or events planning. One year of front desk or guest service experience in a hotel is preferred, and Opera PMS or Lightspeed PMS experience is an asset.

Skills

Opera PMS
Lightspeed PMS
Hotel reservation systems
POS systems
Guest check-in and check-out
Payment processing
Room rate and promotion knowledge
Customer service
Complaint resolution
Multi-line phone handling
Night audit
Revenue management
Attention to detail
Teamwork
Administrative record keeping
Technical proficiency

Benefits

Health and Wellness benefit plan
Paid on-the-job training
Personal days
Pomeroy Stay Travel Program
Food and beverage discounts
Recognition Program
Golf membership access
Community and event access

Keywords

Front Desk Agent
hotel front desk
guest services
hospitality
reservations
check-in check-out
Opera PMS
Lightspeed PMS
POS
room revenue
night audit
customer service
hotel
lodging
payments
Pomeroy Lodging

Seniority

Entry level

Perks

Employee discount
Wellness program
Meals
Paid training

Tools

Opera PMS
Lightspeed PMS
POS system
hotel reservation system

Fields of study

hotel management
hospitality management
events planning

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