POSITION OVERVIEW
The Floor Supervisor plays a vital role in the day-to-day operations of our retail food co-operative, providing day-to-day direction, guidance and support to Department Managers, Retail Associates, Cashiers, and other floor-level team members during their shift.
Working closely with the Store Manager, the Floor Supervisor ensures a smooth, welcoming, and efficient shopping experience for members and customers alike. This position provides frontline leadership, supports staff, maintains store standards, and upholds the co-operative's values of community, sustainability, and member service.
KEY RESPONSIBILITIES
Shift Leadership & Operations
- Open and/or close the store in accordance with established procedures
● Supervise floor staff, ensuring tasks are completed on time and to standard of the franchise program and to members satisfaction
● Fill in for department managers when they are not on shift or supplement when departments require additional support, with Deli/HMR being high priority
● Serve as the first point of contact for staff questions, escalating to management when necessary
● Monitor customer flow while maintaining staffing coverage accordingly
● Maintain a safe, clean, and organized store environment at all times
Customer & Member Service
- Model exceptional customer service and co-op values on the sales floor
● Handle customer inquiries, complaints, and feedback in a professional and solutions-oriented manner
● Support member engagement initiatives and ensure members feel welcomed and valued
● Assist with member-owner questions related to purchases, policies, and equity
● Responsible for member marketing for the cooperative through social media and other approved sources, including creation and maintenance of a marketing plan and social media schedule
Merchandising & Inventory
- Ensure shelves are always stocked and retail floor is clean and “ready for business”
● Monitor inventory and stocking levels and address any issues related to under/over ordering or supplier fulfillment
● Monitor product freshness, managing expired or damaged goods, and communicate restocking needs
● Assist with receiving deliveries, verifying orders, and stocking product in accordance with franchise standards
● Utilize and maintain consistent usage of retail practices and inventory management systems/ processes.
● Support signage accuracy and promotional display setups
● Support profitability standards with the food division
● Ensure Food Safety is being maintained at a high level for an impeccable member experience
Staff Support & Communication
- Provide on-the-job guidance and coaching to team members when required
● Communicate shift priorities, updates, and concerns to incoming supervisors or management
● Participate in staff meetings and contribute to a positive team culture
● Assist in onboarding and training new employees as directed
QUALIFICATIONS
Required
- Minimum 2 years of retail or food service experience
● Strong interpersonal and communication skills
● Ability to remain calm and decisive under pressure
● Demonstrated reliability, punctuality, and professional conduct
● Ability to lift 50lbs
- Demonstrated proficiency with technology, including the ability to effectively use a variety of software applications, learn new systems quickly, and leverage digital tools to support efficient business operations.
● Availability to work a flexible schedule including evenings, weekends, and holidays
Preferred
- Previous supervisory or team lead experience
● Experience in a co-operative, or community-based retail environment
● Food safety certification (e.g., Food Handler's Certificate)
● Experience with food preparation, including hot meals
● Meat-cutting experience
● Basic knowledge of inventory management or point-of-sale systems
● Working knowledge or experience with marketing principles and social media management
● Familiarity with co-operative principles and values
CORE COMPETENCIES
Leadership & Team Support
- Communication & Active Listening
- Attention to Detail & Organizational Skills
- Commitment to Co-operative Values
Customer Service Excellence
- Problem Solving & Decision Making
- Adaptability & Flexibility
WAGE
Starting at $19.75 per hour.
