Business Analyst

Job Summary

Porter Airlines is looking for a Business Analyst to join our Solutions Delivery team. In this position you will work collaboratively within the business, technology and front-line teams to gather and document detailed requirements. You will be responsible for the analysis stages for projects you are assigned to.

The Business Analyst reports directly to the Manager, Business Analysis and Business Relations.

If you thrive in a fast-paced environment and are interested in the opportunity to develop technical and business requirements that help us achieve our goals of offering a seamless passenger experience we’d love to talk.

Who you are

• You are passionate about gathering requirements to ensure business needs are met.  
• You are detail oriented and have strong documentation skills.
• You are able to ask the “right” questions and analyze business data to gather business requirements  
• You have strong verbal and written communication skills, and are able to convey solution requirements at both a business level and a technology implementation level.  
• You are organized, analytical and possess a strong business acumen.
• You love solving problems and thrive under pressure.
• You are a team player who can work with researchers, designers, developers, QA analysts, project managers, frontline staff and business stakeholders.
• You have a strong understanding of the business analysis processes within an Agile environment.
• You have a proven track record of learning different industries and businesses.  
• You go beyond what is asked and constantly challenge yourself.

Duties & Responsibilities

• Work with the business architect to develop overall business solutions  
• Work broadly with the business architect, business owners, UX researchers, PMs, BAs  and technology to break down the designed solutions into detailed business requirements  
• Conduct workshops and interviews to gather requirements  
• Develop iterative business rules, user stories, use cases and detailed requirement documents
• Develop Jira tickets  
• Conduct process mapping  
• Actively participate in the sprint refinement/estimation/review/retrospective
• Work closely with the technology lead and dev team to answer requirements questions, gathering further requirements and helping to develop solutions when required   
• Work with the business architect, technology and digital managers, UX researcher, PMs and BAs to develop the conceptual design, business analysis processes and templates that fit within our existing agile process  
• Work independently, but know when to raise issues or seek help from managers and others
• Previous consulting or client service delivery experience
• Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and incidents encountered in daily operations while promoting the Company's Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Bachelor degree in a related discipline.  
• Minimum 2-5 years professional experience working as a business analyst on technical implementation projects 
• Previous Consulting or client service delivery experience preferred
• Travel or airline industry experience preferred.  
• Ability to multitask, attention to detail, ability to demonstrate initiative. 
• Ability to cope with stress and resilience to work across a number of projects with a variety of team members and balance own workload.

Location

Toronto Downtown Office (250 Yonge Street)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.