Customer service representative jobs in Longueuil, QC and nearby

Customer service representative jobs within 25 km of Longueuil, QC, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

Counted Sep 18, 2026

Hiring at a glance

View jobs

Open jobs: 106
Employers: 78

Advertised starting pay

Not enough comparable pay figures yet.

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 0%0 listings
Hybrid: 32%34 listings
On-site: 68%72 listings

Employers hiring include CIBC (6), National Bank of Canada (6), Porter Airlines Inc. (5).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Longueuil, QC and nearby

Within 25 km

Save this search

Added 3 hours ago
Customer Service Representative
GreenShield
Montreal, QC
$57,934 to $61,902 CAD / year
Full-time
Added 4 hours ago
Client Service Representative, 18.75h - Montreal Complexe Guy-Favreau
CIBC
Montreal, QC
Part-time
Added 4 hours ago
Customer Service Representative - Montreal (YUL) Part Time
Porter Airlines Inc.
Dorval, QC
Part-time
Please note that this only applies to the Customer Service Representative position. If
Added 20 hours ago
Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics
ENERGY TRANSPORTATION GROUP
Montreal, QC
Full-time
Le Groupe de Transport ENERGY est actuellement à la recherche d'un Représentant(e) au service à la clientèle pour rejoindre son équipe de LaSalle. Prendre note qu'il s'agit d'un poste en…
Added 21 hours ago
Customer Service Representative - Bilingual
Global Excel Management
Montreal, QC
Other
Bilingual Customer Service Representative - Assistance Services $22.56/h
Added 21 hours ago
Customer Service Representative - Bilingual- EN
Global Excel Management Inc.
Montreal, QC
Full-time
Bilingual Customer Service Representative - Assistance Services $22.56/h
Added 22 hours ago
Représentant.e service à la clientèle - Customer service representative
Énergir
Montreal, QC
Full-time
Added 1 day ago
Customer Service Representative (Warranty/DTC) - Part-Time
CCM Hockey
Montreal, QC
Part-time
Added 1 day ago
Agent.e, service à la clientèle bilingue (Hybride) / Bilingual Customer Service Agent (Hybrid)
Alterfina
Longueuil, QC
Full-time
Added 1 day ago
Représentant(e) au service à la clientèle – Logistique / Customer Service Representative – Logistics
Energy Transportation Group
Montreal, QC
Full-time
Le Groupe de Transport ENERGY est actuellement à la recherche d'un Représentant(e) au service à la clientèle pour rejoindre son équipe de LaSalle. Prendre note qu'il s'agit d'un poste en…
Client Service Representative, 30h - Côte-Saint-Luc
CIBC
Côte-Saint-Luc, QC
Part-time
Lead, Customer Service Representative - Montreal (YUL)
Porter Airlines Inc.
Dorval, QC
Full-time
…will play a key leadership role in guiding and coaching the Customer Service Representatives (CSRs) to ensure smooth and effective daily operations. Beyond frontline support, you will work…
Lead, Customer Service Representative - Montreal (YUL)
Porter Airlines Inc.
Dorval, QC
Full-time
…will play a key leadership role in guiding and coaching the Customer Service Representatives (CSRs) to ensure smooth and effective daily operations. Beyond frontline support, you will work…
Customer Service Representative Creditor (Bilingual)
The Canada Life Assurance Company
Montreal, QC
We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team.
Customer Service Representative Creditor (Bilingual)
Canada Life
Montreal, QC
Full-time
We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team.
Client Service Representative, 15h/weekly - Montreal
CIBC
Montreal, QC
Part-time
Client Service Representative, 15h/weekly - Montreal
CIBC
Montreal, QC
Part-time
Customer service agent
National Bank of Canada
Montreal, QC
Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…
Customer Service Representative - Fastfrate Group (Lachine)
Challenger Motor Freight Inc
Montreal, QC
Full-time
Customer Service Representative - Fastfrate Group (Lachine)
Challenger Motor Freight Inc.
Montreal, QC
$43,000 to $53,000 CAD / year
Full-time
Customer Service clerk - Parts
SMS Equipment Inc.
Laval, QC
Full-time
Bilingual (French/English) Customer Service Representative, Claims - Dorval Intact Service Centre
Intact FC
Dorval, QC
Full-time
Customer Service Representative, St Hubert (YHU) - Part Time
Porter Airlines Inc.
Longueuil, QC
Part-time
Please note that this only applies to the Customer Service Representative position. If
Purchasing specialist call center agent
AIM KENNY U-PULL
Laval, QC
$22.1 CAD / hour
Full-time
Customer service agent
National Bank of Canada
Montreal, QC
Full-time
As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive…

Porter Airlines Inc.

Lead, Customer Service Representative - Montreal (YUL)

Montréal-Pierre Elliott Trudeau International Airport 975 Roméo-Vachon Blvd. North, Dorval, QC, H4Y 1H1, Canada

Job type: Full-time
Apply by: Sep 15, 2027

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

The Lead Customer Service Representative oversees daily airport operations, manages resource deployment, and coaches the CSR team to ensure safety and service excellence. They act as a primary point of contact for stakeholders and coordinate aircraft movements, flight schedules, and passenger support.

Requirements

Candidates must have at least 2 years of experience in airport operations and be bilingual in English and French. The role requires the ability to work on-site in Canada, possess strong leadership skills, and demonstrate proficiency in specific airline software systems.

Experience

2 to 5 years

Education

high school
associate degree

Working hours

40 hours per week

Work arrangement

On-site

Skills

Airport operations
Team leadership
Customer service
Staff coaching
Resource management
Problem solving
Safety compliance
Communication
Time management
Multi-tasking
Navitaire
Go Now
Google Applications
Smartsuite
Bilingualism
Decision making

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Customer Service
Leadership
Safety Management System
Navitaire
Go Now
Google Applications
Smartsuite
Irregular Operations
APPR Regulations
CBSA
USCBP
Ground Handling
Aircraft Movements
Passenger Assistance
Team Development
Operational Efficiency
Resource Planning
Stakeholder Management
Bilingual

Original job description

Job Summary

Reporting to the Supervisor group you will be responsible for overseeing and monitoring the daily functions of the CSR group. You will play a key leadership role in guiding and coaching the Customer Service Representatives (CSRs) to ensure smooth and effective daily operations. Beyond frontline support, you will work behind the scenes to optimize processes and set the operation up for success.

You’ll be responsible for resource deployment, team development, and fostering a high-performance culture that aligns with Porter’s core objectives of Safety, Reliability, and Service. As the first level of leadership within the CSR and Airport Operations Team, you will collaborate closely with cross-functional departments to deliver a safe, efficient, and exceptional travel experience for our passengers.

Duties & Responsibilities

Serve as a central point of contact for both internal and external stakeholders, including SOCC, Airport Authority, CBSA, and USCBP.
Coordinate gating, grooming logs, towing schedules, and other aircraft movements on the apron to ensure seamless operations.
Collaborate closely with airline partners - such as ground handling, catering, grooming, and fueling teams - to maintain a safe and efficient operational environment.
Assist passengers with a disability or reduced mobility including wheelchair assistance.
Implement contingency plans and make real-time decisions to effectively mitigate operational disruptions.
Accurately assess operational challenges, evaluate the broader impact of issues, exercise sound judgment, and delegate tasks to enhance efficiency.
Effectively communicate and coordinate aircraft diversions.
Plan and manage resources, time, and team members effectively to meet operational goals.
Demonstrate a strong commitment to customer satisfaction by exceeding expectations and coaching team members to deliver exceptional service.
Promote and oversee a safe operational environment, ensuring all team members follow Porter’s safety protocols, company procedures, and policies
Correctly identify issues, view situations in their entirety and provide sound judgment in managing challenging situations
Assist CSRs and manage resources to meet operational goals.
Monitor ITD (International to Domestic) connections, identify non-eligible passengers, and proactively communicate relevant information to CBSA.
Track flight schedules and proactively identify Irregular Operations (IROPs) to ensure passengers and baggage are handled appropriately.
Ensure compliance with APPR regulations by securing hotel accommodations and issuing vouchers to affected passengers
Liaise with partner airlines and ground handling agents to ensure the timely and efficient processing of interline passengers and baggage.
Collaborate with Station Leadership to ensure accurate coding and documentation of flight delays.
Responsible for ensuring safe and efficient handling of aircraft departure and arrivals
Responsible for opening and closing the station check- in, and gate areas on a daily basis
Investigate and resolve customer inquiries and complaints
Identify and report employee lateness/attendance issues daily
Assist training for CSRs when required
Assess the work performance and grooming standards of CSRs and provide accurate, timely, constructive feedback and coaching
Create and encourage team spirit and synergy
Reinforce the contribution of all team members
Share customer feedback with the Supervisor of Customer Service and the Management Team to support continuous improvement.
Participate in training and development initiatives to enhance operational knowledge and skills.
Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
Perform other duties as assigned to support operational needs.

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

Ability to work on a permanent basis in Canada.
Must be able to safely operate/push passengers in wheelchairs from the point of arrival at the airport to the aircraft, and from the aircraft to the point of departure from the airport.
At least 2 years of experience in airport operations
Knowledge and proficiency in Navitaire/Go Now, Google Applications and Smartsuite
Coordinator or supervisory background preferred
Bilingual (English/French) required
College level education preferred
Duties require professional and superior verbal and written communication skills
Positive track record of establishing/maintaining positive and cooperative working relationships with others
Dependability (must have a good attendance record and reliable on-time reporting for work)
Must be flexible and adaptable on a day to day basis and flexibility to work a variety of shifts
Ability to problem solve and make decisions to enhance organizational effectiveness
Excellent time management and multi-tasking skills
Attention to detail; the capacity to prioritize by assessing situations to determine urgency

Location

Montréal (Montréal-Pierre Elliott Trudeau International Airport - YUL)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

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