Job Summary
The Supervisor, Crew Scheduling provides day-to-day leadership within Crew Scheduling, supporting the team in delivering reliable and timely crew coverage across the operation. The position is responsible for establishing priorities, addressing operational challenges, and ensuring scheduling decisions align with company procedures, regulatory requirements, and operational needs.
During both normal and irregular operations (IROPs), the Supervisor, Crew Scheduling serves as a key point of escalation, assessing changing circumstances and coordinating appropriate solutions with internal stakeholders. The role works closely with Crew Planning, Flight Operations, SOCC, Airport Operations, and other departments to maintain operational continuity. In addition, the Supervisor, Crew Scheduling coaches and mentors the team along with assisting with complex scheduling decisions. The role also involves monitoring team performance, workload and promotes consistent application of company standards along with collective agreement requirements.
Duties & Responsibilities
- Lead the day-to-day activities of the Crew Scheduling team, ensuring crew staffing decisions support operational requirements and comply with company policies, Flight Operations procedures, CARs, and other applicable regulations
- Establish daily priorities, manage competing operational demands, and provide guidance on complex or escalated matters related to crew
- Oversee month-of scheduling activities which include book-off monitoring and coordination of crew deadheads
- Manage Crew Scheduling requirements during irregular operations (IROPs), making timely adjustments and communicating operational impacts to the Duty Officer and other key stakeholders
- Represent Crew Scheduling at operational meetings and coordinate with internal departments to support effective operational decision-making
- Lead recruitment and onboarding activities for new Crew Schedulers, including interviews, selection, and initial training
- Provide ongoing coaching, mentorship, performance feedback, and training to Crew Schedulers, including addressing performance and disciplinary matters when required
- Maintain departmental staffing schedules, including shift coverage and vacation planning, while monitoring sick accruals to support adequate staffing levels
- Investigate and resolve crew inquiries, union inquiries and payroll-related issues, ensuring accurate and timely flight crew payroll submissions
- Participate in Porter’s Safety Management System (SMS) by reporting hazards and incidents and supporting the company’s Safety Policy
- Perform other duties and responsibilities as assigned by leadership
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
- Minimum of two years of experience in Airline Crew Scheduling, Crew Planning, or a comparable operational position
- Experience using Skywise (formerly Navblue) N-OC, Lufthansa Netline, or similar crew scheduling platforms is preferred
- Solid knowledge of CARs flight crew regulations
- Ability to effectively manage high-pressure situations, shifting priorities, and multiple operational requirements simultaneously
- Strong decision-making and troubleshooting skills, with the ability to evaluate operational challenges and determine appropriate courses of action
- Ability to consider the wider operational consequences of scheduling decisions and understand how changes may affect other areas of the business
- Proficient with computer systems and able to learn new applications, tools, and technologies with minimal training
- Willingness and availability to work rotating shifts, overtime, weekends, holidays, and other non-standard hours based on operational needs
- Strong written and verbal communication skills, with the ability to convey information clearly and confidently while maintaining professionalism
- Demonstrates accountability, initiative, dependability, and effective decision making in a dynamic operational environment
- Ability to establish and maintain productive working relationships with employees, management, and cross-functional teams
- Previous experience leading, supervising, or mentoring employees, with the ability to provide direction and support to a team
- Experience working in a unionized environment is considered an asset
Location
Toronto (Billy Bishop Toronto City Airport - YTZ)
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
