This role is responsible for managing customer relationships after the initial sale while identifying opportunities to upsell and cross-sell additional products and services. The ideal candidate is highly organized, customer-focused, and comfortable coordinating logistics, payments, scheduling, and follow-up communication.
This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.
Key ResponsibilitiesAccount Management & Customer Success
- Build and maintain strong relationships with existing customers
- Conduct regular customer follow-ups to improve retention and satisfaction
- Identify upsell and cross-sell opportunities for additional equipment, accessories, and services
- Support customers with product questions, order updates, and general account needs
- Assist customers with repeat purchases and seasonal restocking
Sales Operations & Coordination
- Coordinate customer pickups, deliveries, and equipment drop-offs
- Schedule logistics and communicate timelines with customers and internal teams
- Collect payments, invoices, and supporting sales documentation
- Maintain accurate customer records and sales activity within CRM systems
- Assist with quoting, order entry, and sales administration
- Help ensure smooth communication between sales, operations, and customers
Customer Communication
- Answer inbound customer calls, texts, and emails
- Resolve customer concerns quickly and professionally
- Provide a high level of service and responsiveness throughout the sales process
- Previous experience in account management, inside sales, customer service, or sales operations
- Strong organizational and communication skills
- Comfortable working directly with ranchers, agricultural producers, and rural customers
- Ability to multitask and manage multiple customer accounts at once
- Experience with CRM systems, invoicing, or sales software is an asset
- Self-motivated with strong follow-through and attention to detail
- Agricultural, ranching, or equipment industry experience is strongly preferred
- Competitive base salary
- Performance incentives and bonus opportunities
- Growth opportunities within a growing agricultural equipment company
- Opportunity to work directly with innovative products and progressive ranching operations
