Technical Support Analyst:
On behalf of our Banking client, Procom is searching for a Technical Support Analyst for a 12 month contract role. This position is a hybrid position with 2-4 days onsite at our client’s Toronto office.
Technical Support Analyst - Job Description:
The project involves backfilling a position in the Business as Usual (BAU) operations team. The role focuses on IT process management, specifically change management, within an Enterprise Operations environment.
Technical Support Analyst - Responsibilities:
- Coordinate and execute the Change Management process daily, providing process and client support
- Serve as a subject matter expert on IT Service Management Change Management process and tool
- Chair/manage Technology Change Management meetings
- Review submitted Change requests for completeness and compliance
- Define, document, enforce, and support ITSM policies, processes, and procedures
- Update and present key performance metrics for Enterprise Change Management
- Facilitate the Change Post Implementation Review (CPIR) process
Technical Support Analyst - Mandatory Skills:
- IT Technical Support experience
- Experience with ServiceNow
- Proficiency in MS Office
- ITIL V certification
- Experience reviewing technical documentation
- Asset management experience
- Enterprise Operations environment experience
Technical Support Analyst – Nice-to-Have Skills:
Technical Support Analyst – Assignment Length:
This is a 12 month contract with the possibility of extension or conversion.
Technical Support Analyst - Start Date:
ASAP
Technical Support Analyst - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring 2-4 days in the office.
This posting is for an existing vacancy.
This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.
