Company Overview
About Us
The Arts Club Theatre Company is Canada’s largest year-round not-for-profit theatre company. The Arts Club offers the best in professional theatre and has staged over 650 productions. We are grateful to have our offices, rehearsal halls, workshops, and theatres on the unceded, ancestral and traditional shared lands of the xmθkwym (Musqueam), Skwxwú7mesh (Squamish), and Slílwta/Selilwitulh (Tsleil-Waututh) Nations.
We are British Columbia’s largest non-profit cultural employer- hiring more than 500 artists, staff, and crew to stage up to 20 shows annually. We educate and cultivate students and theatre lovers of all ages - over 2,500 people engage in our education and professional development programs annually. We support artists and other arts organizations through professional engagement activities, believing firmly that an investment in the industry benefits all. We are a major economic driver in the areas surrounding our venues - our theatres attract a quarter million theatre patrons to dine and shop in the South Granville, Olympic Village, and Granville Island neighbourhoods.
Who Are We?
We are scrappy, ingenious trailblazers who create powerful, intimate artistic experiences that make you feel fully alive.
What Is Our Purpose?
To make our community come alive.
What Is Our Vision?
A world where vibrant communities are shaped by stories that inspire connection and vitality in us all.
Our Values
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Determination: We have the drive to continue to move forward, with a respectful nod to our tenacious past and a fearless embrace of our future. It is through this forward momentum that we ensure we are the artistic leaders of our community.
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Curiosity: We have a strong desire to know more; about ourselves, our art, and our patrons. This spirit is reflected in our willingness to make room for diversity of thought. This exploration of different viewpoints and ideas is reflected in our engagement with each other, with our art, our peers, and our community.
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Creativity: We use our imaginations to explore our artistic practice and champion innovation in all the work that we do. We believe in the depth of our local talent and use our resources to showcase it.
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Comradery: We interact with each other with good-fellowship and levity. Our spirit of generosity and warmth is seen in our empathy towards each other, our artists, our patrons, and our community. This allows us to embrace differences and makes us stronger.
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Safety: The health and well-being of each other and our community informs our work and creates a safe, inviting, and inclusive space for all who enter and interact with us. We commit to constantly review our practices to ensure they are anti-racist and non-discriminatory. We are fiercely dedicated to being an organization that continually respects, champions, and uplifts underrepresented voices in all jobs.
We also strive to provide a safer work environment, both physically and mentally, and we have made ongoing commitments to inclusion, anti-racism and anti-oppression. We want the stories we work together to tell to have nuanced and varied perspectives.
Job Description
JOB SUMMARY
Reporting to the Senior Manager of Individual Giving, the Development Coordinator will focus on supporting the Individual Giving portfolio and will also assist all other areas including special events, corporate sponsorship, and legacy giving. This position is the front-line service for donor donation, event, and ticketing needs.
Beyond their responsibilities offering outstanding customer service, the candidate will assist with fundraising campaigns and special events. The ideal candidate will be data driven, works well with tight deadlines and can be a sea of calm in a work environment that is fast paced and constantly evolving.
This position reports directly to the Senior Manager of Individual Giving and will work closely with the entire Fund Development Team.
Duties And Responsibilities
- Process all contributions, ticket donations, sponsorship payments, auction purchases, as well as pledges ensuring each gift is put into the proper fund and is coded to the correct campaign.
- Issue and personalize tax receipts and acknowledgement letters for all donations.
- Manage membership status and update files.
- Assist with prospecting & creation of research files.
- Perform data segmentation, extractions, and analytics dashboard creation in Tessitura.
- Provide a VIP ticketing concierge service to all donors $1000+ including processing subscriptions, single tickets, event tickets, and exchanges.
- Assist with front line donor inquires through the VIP email and phone line.
- Create & distribute 4 quarterly donor newsletters.
- Assist with in-house mailings and organize couriers for donor letters/packages.
- Follow up with all Friends donor level issues flagged by box office.
- Make thank you calls to Friends donors.
- Assist with the creation of the Annual Report.
- Oversee e-blast responses and RSVPs to donor events.
- Support events like the opening nights, donor appreciation party, etc.
- Oversee the planning and execution of annual fundraising for the Seat Campaign.
- Assist the other members of the development team when applicable.
- Other duties as required.
Skills And Competencies
- A strong attention to detail, exceptional customer service and outstanding interpersonal skills.
- Excellent computer skills including experience working with a database tool like Tessitura CRM is an asset.
- Demonstrated superior organizational skills especially in respect to time management in a demanding environment.
- Commitment to the value of teamwork and an ability to contribute constructively to the enhanced systems the company has been integrating and adapting.
- Excellent verbal and written communication skills.
- Experience in office management is an asset.
- Graphic design and social media experience an asset.
Qualifications
- Post-secondary degree in general arts or business, or equivalent experience.
Benefits
Employee Benefit Plan: Extended Health Care, Dental Care, Life, AD& D & LTD Insurance.
Vacation time: 15 days per year.
5 paid sick days off per calendar year.
5 additional paid personal days per calendar year, prorated in first calendar year for portion of year worked.
In addition to statutory holidays, the Arts Club is closed on Easter Monday, Christmas Eve and Boxing Day.
4 Complimentary tickets to every production.
Invitation to dress rehearsals.
Invitation to first rehearsal, and other artistic initiatives.
Discount on all bar and concession items in our venues.
Additional Details
Employment Type: Full-time
Salary: $45,000 – $47,000 per annum (depending on experience and skills)
- Monday-Friday (9:00 AM-5:00 PM), some evenings/weekends required, with a benefits package after 3 months of employment.
Expected Start Date: As soon as possible
