Job Title: Senior Immigration Case Processor
Company: Prosper Immigration Inc.
Location: Surrey, British Columbia, Canada (On-site)
Employment Type: Full-Time
About Prosper Immigration Inc.
Prosper Immigration Inc. is committed to providing professional, personalized, and reliable immigration services to individuals and families seeking to visit, study, work, or settle in Canada.
We specialize in supporting clients through various Canadian immigration pathways, ensuring applications are accurately prepared, properly documented, and processed in accordance with applicable immigration requirements.
We are currently seeking an experienced and detail-oriented Senior Immigration Case Processor to join our growing team in Surrey, BC.
Position Overview
The Senior Immigration Case Processor will be responsible for managing and coordinating immigration files from initial client assessment through application preparation, submission, and follow-up.
The ideal candidate will have practical experience handling Canadian immigration applications, a strong understanding of IRCC procedures, and the ability to manage multiple client files while maintaining accuracy, confidentiality, and strict timelines.
This position requires someone who can independently manage assigned cases, identify documentation gaps, coordinate with clients, and work closely with senior case managers to ensure efficient case processing and quality service delivery.
Key Responsibilities
1. Immigration Case Processing & Application Management
- Manage and process Canadian immigration applications, including Temporary Residence, Work Permits, Study Permits, Permanent Residence, LMIA-related applications, and Citizenship files.
- Review applications for accuracy, completeness, and compliance with applicable immigration requirements.
- Prepare, complete, and organize immigration forms and supporting documentation for submission.
- Ensure applications are prepared in accordance with IRCC, Service Canada, and relevant provincial immigration guidelines.
- Identify discrepancies, missing information, and potential issues before application submission.
2. Client Communication & Case Coordination
- Conduct client assessments and gather relevant information to support immigration applications.
- Communicate application requirements, documentation checklists, and procedural updates to clients.
- Respond professionally to client inquiries through telephone and email in English and French.
- Follow up with clients to obtain outstanding documents and ensure timely completion of applications.
- Provide regular updates regarding application progress, requests from immigration authorities, and important deadlines.
3. Documentation & Compliance
- Maintain organized, accurate, and confidential electronic and physical client files.
- Verify supporting documents, application forms, and client information before submission.
- Monitor correspondence and requests received from IRCC, Service Canada, and other relevant authorities.
- Ensure proper documentation, recordkeeping, and adherence to internal processing procedures.
- Maintain updated client records and case-tracking spreadsheets.
4. Case Follow-ups & Administrative Support
- Monitor application progress and track important submission dates, deadlines, and outcomes.
- Coordinate with case managers and other immigration professionals regarding ongoing files.
- Assist with preparing application packages, document scanning, photocopying, and file organization.
- Maintain accurate case management reports and Excel trackers.
- Support process improvements to enhance application accuracy and operational efficiency.
Required Qualifications & Experience
- Previous professional experience in Canadian immigration case processing is strongly preferred.
- Practical knowledge of IRCC application procedures, immigration documentation, and submission requirements.
- Demonstrated experience preparing and managing immigration applications, including temporary and permanent residence files.
- Familiarity with Work Permit, Study Permit, LMIA, Express Entry, Provincial Nominee Program (PNP), and Citizenship processes.
- Experience reviewing client documents, identifying discrepancies, and preparing complete application packages.
- Strong understanding of immigration documentation checklists and regulatory requirements.
- Excellent written and verbal communication skills in English and French.
- Proficiency in MS Office (Word, Excel, Outlook), Adobe Acrobat/PDF, email management, and digital document-handling systems.
- Ability to manage multiple cases independently while meeting strict deadlines.
Skills & Competencies
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and document accuracy.
- Excellent client relationship and communication skills.
- Strong organizational and time-management abilities.
- Ability to handle confidential client information with professionalism and discretion.
- Proactive approach to case follow-ups and issue resolution.
- Ability to work collaboratively within a fast-paced immigration consulting environment.
What We Offer
- Opportunity to work with an established immigration services team.
- Professional and collaborative working environment.
- Exposure to diverse Canadian immigration programs and case types.
- Opportunities for professional development and growth.
- A dynamic role with direct involvement in client case management and application processing.
Equal Employment Opportunity
Prosper Immigration Inc. is an equal-opportunity employer committed to maintaining an inclusive, respectful, and diverse workplace. We encourage applications from qualified candidates of all backgrounds.
Interested candidates are invited to submit their updated resumes highlighting their Canadian immigration case processing experience and relevant application expertise.
