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Provincial Health Services Authority

Associate, Records and Benefits

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Reporting to the Team Lead, Employee Records and Benefits, the Employee Records and Benefits Associate is responsible for administering all benefits programs, and collecting and interpreting employee information from managers/directors for new hires, terminations, job status/salary changes, and leaves. Enters relevant information into HRIS system and updates enrollment with Benefit Carriers as required. Liaises with employees, managers, HR, Recruitment, Payroll, Scheduling/Timekeeping to process, document and record employee data. Provides explanation and benefit interpretations to employees and/or stakeholders. Liaises with benefit carriers, other employers and governmental agencies, such as the Pension Corporation, regulatory bodies and professional associations to obtain information, clarify discrepancies, resolve problems and deal with employee concerns. Interprets and applies collective agreements and relevant policies.

Accountabilities

Processes accurate bi-weekly employee records covering all documentation related to new hires, transfers, terminations, leaves, status/salary changes, seniority and other relevant information
Processes accurate employee benefits information, including enrolments, terminations and status changes that reflect employees request and/or contractual and carrier requirements
Processes database queries/audits to ensure accuracy of employee records and benefits. Identifies audit discrepancies and provides quality improvement recommendations to the Team Lead
Responds to employee/manager enquiries related to records, benefits and leave entitlements, investigating/analyzing problems and making necessary adjustments by liaising with Payroll, Recruitment, HR and other employers or governmental agencies
Prepares a variety of correspondence to employees, including transfer, termination and leave letters, information related to benefit coverage, and self-pay benefit purchase

Qualifications

A level of education, training and experience equivalent to a Diploma in Human Resources Management or a related discipline plus two to three (2 - 3) years recent related health care experience. Excellent interpersonal and analytical skills and effective verbal and written communicate skills. Skilled in the use of computer applications, including word processing, spreadsheet, graphics and database programs (MS Word, Excel, Access and Visio) and PeopleSoft is required.

If this sounds like you, apply now!

About Us

The Provincial Health Services Authority (PHSA) provides specialized health services to British Columbians. Our values reflect our commitment to excellence and include: Patients first – Respect people – Be compassionate – Dare to innovate - Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/family-brands

We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.

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More about this job

Responsibilities

Administer employee records and benefits, including processing hires, transfers, terminations, leaves, status and salary changes, and benefits enrollment updates. Respond to employee and manager inquiries, audit records for accuracy, resolve discrepancies with internal teams and external agencies, and prepare related correspondence.

Requirements

Requires a diploma in Human Resources Management or a related discipline, or equivalent education, training, and experience, plus two to three years of recent related health care experience. Candidates need strong interpersonal, analytical, verbal, and written communication skills, computer application proficiency, and experience with PeopleSoft.

Skills

Employee Records Administration
Benefits Administration
HRIS Data Entry
Employee Data Management
Benefits Enrollment
Records Auditing
Data Accuracy
Collective Agreement Interpretation
Policy Application
Employee Relations
Problem Analysis
Interpersonal Communication
Written Communication
Microsoft Word
Microsoft Excel
PeopleSoft

Visa sponsorship

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Keywords

Human Resources
Employee Records
Benefits Administration
HRIS
PeopleSoft
Benefits Carriers
Employee Data
New Hire Processing
Termination Processing
Leave Administration
Salary Changes
Seniority
Collective Agreements
Policy Interpretation
Database Queries
Records Audits
Quality Improvement
Payroll
Recruitment
Scheduling
Timekeeping
Pension Corporation
Regulatory Bodies
Professional Associations
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Visio
Health Care

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