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Provincial Health Services Authority

Client Services Clerk, Screening Programs

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Client Services Clerk, Screening Programs performs clerical duties such as entry of patient demographic information, appointment scheduling, distribution of results and other related clerical duties by utilizing the Screening Programs applications in accordance with established policies, plans and procedures.

Duties/Accountabilities

Schedules appointment requests from the provincial 1-800 central booking line by performing tasks such as assessing client eligibility for screening mammography, entering client demographic information in the Screening Program application, providing direction and pre-appointment instructions to the client.
Provides appointment details to BC Cancer Breast Screening centres by performing tasks such as generating and distributing daily schedules for mobile and ancillary centres and communicates daily schedule updates.
Maintains client eligibility status by updating the records in the Screening Program applications based on available information provided through client phone calls, returned screening reminder letters, and other communications from the client/physician office.
Processes requests for screening mammogram results and other requests for information in accordance to SOPs and confidentiality guidelines.
Maintains Screening Program physician and diagnostic office information to ensure timely result distribution and client follow-up by performing tasks such as obtaining current physician addresses, updating appropriate Screening Program tables, ensuring physicians Fast-Track information is up-to-date and informing BC Cancer Information System (CAIS) of any relevant changes.
Provides general clerical support by performing tasks such as assembling and packaging promotional materials for mailing, requesting, receiving and returning patient bags and other items as required.
Identifies and communicates client record issues, such as duplicate files, to supervisor.
Identifies and communicates operational issues and computer related problems to supervisor.
Performs other related duties as assigned.

Qualifications

Education, Training and Experience

Completion of Grade 12, and one year recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

Ability to type at 45 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to organize work.
Ability to deal with others effectively
Ability to operate related equipment.
Physical ability to carry out the duties of the position.

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More about this job

Responsibilities

Schedules screening appointments, enters and updates client information, distributes appointment details and screening results, and responds to information requests in accordance with procedures and confidentiality guidelines. Maintains physician and diagnostic office records, provides general clerical support, and reports client record or operational issues to a supervisor.

Requirements

Requires completion of Grade 12 and one year of recent related experience, or an equivalent combination of education, training, and experience. Candidates must be able to type 45 words per minute and communicate effectively, organize work, deal effectively with others, operate related equipment, and perform the physical duties of the position.

Skills

Typing
Verbal Communication
Written Communication
Organization
Interpersonal Skills
Appointment Scheduling
Data Entry
Client Eligibility Assessment
Confidentiality
Record Maintenance
Clerical Support
Operating Office Equipment

Visa sponsorship

Not detected in the job text

Keywords

Screening Programs
Screening Mammography
Appointment Scheduling
Client Eligibility
Data Entry
Screening Program Applications
Daily Schedules
Result Distribution
Client Follow-Up
Confidentiality Guidelines
Standard Operating Procedures
Physician Information
Diagnostic Offices
BC Cancer Information System
CAIS
Record Maintenance
Clerical Support
Promotional Materials
Duplicate Records
Patient Safety

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