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Provincial Health Services Authority

Lead Clerk, Accounts Receivable RCH

New Westminster, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Job Summary

Responsible for providing supervision and work direction to a designated group of accounts receivable Clerks

and performs assigned accounts receivable duties including account analysis; maintains patient accounts,

processes patient billings and claims, follows up on billing errors and delinquent accounts and prepares

adjustments according to established procedures, as required.

Duties/Accountabilities

Supervises between three to ten designated employees by performing duties such as scheduling,

coordinating and assigning tasks, coordinating work assignments and determining workflow to meet

department deadlines and compliance with established standards; coordinates work schedules for

assigned staff related to phone coverage, vacation, sick leaves and staffing levels; provides input into

designated employee interviews and performance reviews as assigned.

Evaluates employee performance and determines related training and orientation requirements as

required; assists in the development of department’s policies and procedures; acts as a resource for

other staff members according to established procedures and standards for assigned or designated

projects.

Reconciles designated accounts by analyzing, reviewing, extracting and interpreting information;

identifies problems and discrepancies such as imbalance of monthly statements and examines

documents to determine the reasons for problems and discrepancies; resolves discrepancies by taking

corrective action; prepares journal entries and required forms to balance General Ledger, as required.

Reviews the aged trial balance for outstanding accounts and follows up on delinquent accounts by

performing duties such as initiating telephone contact or written correspondence, following re-billing

procedures and utilizing system notes, as per established procedure.

Resolves bank rejections of direct deposit payments such as incorrect or closed accounts by contacting

and verifying personal information; coordinates preparation of and reconciles various submission

documents for the Manager’s review.

Processes billings and claims by electronically submitting, printing, checking and adjusting as required;

bills, claims and issues statements for patient and other similar accounts; reconciles account balances

by matching information such as invoices issued, payments received and refunds, identifying differences

and rectifying variances by preparing adjustment/reversal information such as journal vouchers and

credit balance refunds.

Maintains patient accounts by reviewing and checking information related to the patient account;

processes required adjustments such as preparing vouchers or refunds and posting from journal to the

Accounts Receivable ledger.

Responds to patient inquiries in person or by telephone by providing written or verbal responses;

prepares claim forms and itemized statements for patients as required.

Records and reports statistical and financial information related to accounts receivable to the supervisor

as required.

Performs other related duties as assigned.

Qualifications

Education, Training & Experience

Grade 12, successful completion of a recognized accounting course, and three (3) years’ recent related

experience or an equivalent combination of education, training and experience.

Skills & Abilities

l Ability to keyboard at 45 wpm

l Ability to communicate effectively both verbally and in writing

l Ability to deal with others effectively

l Physical ability to carry out the duties of the position

l Ability to supervise

l Ability to organize work

l Ability to operate related equipment.

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More about this job

Responsibilities

Supervises and coordinates a team of accounts receivable clerks, including scheduling, assigning work, supporting training, and helping ensure deadlines and standards are met. Reconciles accounts, processes patient billings and claims, follows up on errors and delinquent accounts, maintains patient account records, and prepares adjustments and financial reports.

Requirements

Requires Grade 12, successful completion of a recognized accounting course, and three years of recent related experience, or an equivalent combination of education, training, and experience. Candidates must be able to supervise and organize work, communicate effectively, keyboard at 45 words per minute, and operate related equipment.

Skills

Accounts Receivable
Accounting
Account Reconciliation
Financial Analysis
Billing and Claims Processing
Delinquent Account Follow-Up
General Ledger
Journal Entries
Patient Account Management
Staff Supervision
Scheduling and Workflow Coordination
Employee Training and Orientation
Written and Verbal Communication
Organization
Keyboarding

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Patient Accounts
Accounting
Account Analysis
Account Reconciliation
Patient Billing
Claims Processing
Aged Trial Balance
Delinquent Accounts
Billing Errors
General Ledger
Journal Entries
Journal Vouchers
Credit Balance Refunds
Direct Deposit
Bank Rejections
Financial Reporting
Statistical Reporting
Staff Supervision
Workflow Coordination
Scheduling
Performance Reviews
Employee Training
Customer Service
Keyboarding

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