At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
This role is a full-time, year-round position starting in October.
Role & Responsibilities
- Supervise staff and ensure that customer expectations are always exceeded
- Continuous improvement of guest and employee experiences, create the “WOW” experience
- On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible
- Ensure food quality is following the guidelines set out by Food & Beverage Manager & Executive Chef
- Assist in the recruitment, training and daily management of staff
- Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
- Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices
- Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes
- Assist with inventory tracking, placing orders, and maintaining accurate stock levels
- Maintain employee records to ensure all have pro-serve & food safe
- Assist in achieving the revenue and profitability targets
- Build a high functioning and positive team
- Follow and improve standards based on guest needs and wants
- Attention to detail: train the team to see Farm + Fire from a guest’s perspective
- Demonstrate positive body posture and language
- Daily reports on promos, unsatisfied guests and feedback
- Help support all areas within the Hotel – keeping in mind ‘one guest – one experience’
Required Skills & Qualifications
- 5+ years of experience in the Food & Beverage industry
- Diploma/ Degree within Hospitality focusing in Food & Beverage is an asset
- Experience building relationships and working on teams across all levels of an organization
- Proven track record in maintaining a high level of standards within the organization on and off the floor
- Effective communicator and able to implement and uphold service standards
- Driven to fostering a team building environment and creating positive guest experience
- An eye for detail and quality
- Shows leadership in a positive, calm, consistent & focused manner
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
About Us
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
- Join an inclusive, global team and make life-long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
