Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee and support the Underwriting Operations teams, to ensure they are working in line with the business plan and delegated authority. This involves ensuring high standards of service delivery, identifying opportunities for improvement, and assisting team members in achieving their personal and professional development goals.
Team Leader – Underwriting Operations
Role Highlights - This is Toronto-based role with hybrid working opportunities
- Lead and develop a growing Underwriting Operations team while driving improvements that enable our underwriting business to thrive.
- Take ownership of day-to-day service delivery, workload and capacity management while helping build a consistent, high-performing team.
- The salary range for this role is between $86,400 - $129,600 CAD, depending on experience.
The Opportunity
We have an exciting opportunity for an experienced people leader to join our Underwriting Operations team in Toronto. Reporting to the Operations Manager, you’ll lead a team of Underwriting Assistants across Toronto and Vancouver, with responsibility for people development, workload and capacity management, and day-to-day service delivery. You’ll work closely with Underwriting teams to manage priorities, improve ways of working and build a high-performing, responsive team.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your New Role - Lead, coach and develop a team of Underwriting Assistants, setting clear objectives and providing regular feedback, one-to-ones and development support.
- Manage day-to-day workload, capacity and resources, allocating and rebalancing work in response to Underwriting priorities and changing demand.
- Monitor KPIs, service levels, quality and productivity, taking timely action when performance or capacity risks emerge.
- Coordinate team coverage and cross-training to build capability, resilience and consistent service delivery.
- Act as the first point of escalation for day-to-day workload, resourcing and service issues, escalating material risks where appropriate.
- Build strong relationships with Underwriting teams, understanding their priorities and ensuring operational support is responsive to business needs.
- Promote consistent processes, quality standards and controls, identifying opportunities to simplify ways of working and improve service delivery.
- Support the implementation and adoption of new systems and operational initiatives, while ensuring the team operates in accordance with applicable legal, regulatory and internal requirements.
About You
We’re looking for an experienced people leader who enjoys combining coaching and team development with hands-on operational management. You’ll be comfortable managing competing priorities, using data to make informed decisions and building strong relationships with stakeholders.
You’ll ideally bring:
- Proven experience leading, coaching and developing a team, including objective setting, one-to-ones and performance management.
- Strong workload, capacity and prioritisation skills within a fast-paced operational or service environment.
- Ability to use KPIs and operational data to identify issues, manage performance and support resourcing decisions.
- Strong communication and stakeholder management skills.
- Experience improving processes and supporting operational change.
- A proactive approach to problem-solving with sound judgement around when escalation is required.
- Experience within insurance or financial services, ideally within underwriting operations or an underwriting support environment.
- Knowledge of commercial insurance processes, the Lloyd’s or London Market, or systems such as EPIC or Lineage would be advantageous.
Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from. To learn more about benefits of working with us, click Canada Benefits
Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career.
At the heart of it.
Skills:
Business Management, Commercial Acumen, Communication, Critical Thinking, Customer Value Management, Decision Making, Insurance Underwriting, Intentional collaboration, Managing performance, Portfolio Management, Regulatory Compliance Management, Risk Management, Service Delivery, Stakeholder Management, Team Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
