Role: SAP Billing Consultant
Location: Toronto, Ontario (Hybrid)
Start Date: Immediate
Responsibilities
Support daily billing operations, including investigating and resolving billing exceptions.
Lead the team in prioritizing and resolving exceptions according to business impact and urgency.
Use SAP Billing functional and technical expertise to identify root causes, recommend improvements, reduce recurring exceptions, and keep billing processes running smoothly.
Work with business and AMS teams to troubleshoot complex billing issues and resolve defects and process gaps in a timely manner.
Build and maintain operational documentation, including exception-handling procedures and troubleshooting guides, and transfer knowledge so the team can independently manage recurring billing issues.
