Company Description RacquetVault is a leading racquet sports retailer and service hub focused on enhancing the playing experience for athletes at every level. Based in Newmarket, Ontario, the company offers premium equipment, expert stringing, and personalized recommendations for tennis, pickleball, badminton, padel, and table tennis. RacquetVault combines curated products with demo programs and tuning services to help players make informed choices and improve performance. The team is committed to a community-driven approach, supporting local clubs, coaches, and athletes across York Region and the Greater Toronto Area through partnerships and events. Applicants can expect to join a passionate environment where sport, customer support, and growth are closely connected.
Job Description
As a Racquet Service Specialist, you will work hands-on with customer racquets, providing stringing, grip installation, and basic racquet maintenance to help players perform at their best. In addition to racquet service, you will interact with customers in-store to recommend strings, grips, and other equipment that improve their playing experience.
This role is ideal for experienced stringers or detail-oriented individuals who enjoy racquet sports and want to develop both technical service skills and retail sales experience in a fast-paced specialty sports environment.
Key Responsibilities
- String tennis, squash, and badminton racquets accurately and efficiently
- Apply replacement grips and overgrips and perform basic racquet maintenance
- Log and track stringing jobs in the service system
- Maintain cleanliness and organization in the racquet service area
- Assist customers in choosing appropriate strings, tensions, grips, and accessories based on their needs
- Recommend related products such as grips, strings, vibration dampeners, and racquet accessories
- Support the sales team by answering product questions and assisting customers in-store
- Assist with inventory organization for strings, grips, and service tools
Required Skills and Qualifications
- Experience with racquet stringing preferred (training may be provided for the right candidate)
- Strong manual dexterity and attention to detail
- Interest or familiarity with racquet sports such as tennis, pickleball, squash, badminton, padel, or table tennis
- Comfortable interacting with customers and explaining service and equipment options
- Reliable, punctual, and able to work independently
- Retail or customer service experience is considered an asset
