Position Details
As an
Customer Account Manager (Fire Protection Services), you are responsible for managing and developing a portfolio of fire service accounts. This role requires strong relationship-building skills, proactive account planning, and the ability to serve as a customer advocate. The ideal candidate will deliver exceptional service through prompt communication, inside sales activities, and in-person client engagement, representing company values and contributing to operational excellence.
If you are looking for a meaningful career that is actively involved in keeping our community safe, this could be your dream role.
Compensation: The starting wage is $25.00/hour, dependent on experience.
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Incentives
- Stability & Growth: As an essential service, we remained fully operational throughout the pandemic - supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
- Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
- Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
- Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Job Description
- Manage a portfolio of fire service accounts, driving client satisfaction and retention through strong, professional relationships.
- Function as the primary contact for all client communications - phone, email, and onsite - ensuring prompt and effective responses.
- Execute inbound/outbound engagement to identify customer needs, recommend fire safety solutions, and develop sales opportunities
- Conduct site visits and client meetings to review account performance, resolve issues, and identify new service or sales opportunities.
- Lead initiative-taking account planning by assessing client needs and implementing strategies that deliver ongoing value.
- Resolve client issues quickly by coordinating with cross-functional teams and ensuring prompt follow-up.
- Follow up on leads and support individual and team sales goals.
- Maintain accurate, up-to-date CRM records of all client interactions, account activities, and sales progress.
- Collaborate with colleagues to enhance service quality, share market insights, and achieve team goals.
- Represent company values through collaboration, participation in planning sessions, and ongoing professional development.
- Please note this is not an exhaustive list and other responsibilities may be required.
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Requirements
- 1–3 years of experience in account management, inside sales, and/or customer service; experience in a service-based environment or the fire protection industry is considered an asset.
- Strong interpersonal, verbal, and written communication skills, with the ability to build trust, listen effectively, and present solutions clearly - even under pressure.
- Relationship-first mindset, focused on building long-term partnerships and “customers for life.”
- Proactive, solutions-oriented, and action-driven, with the ability to anticipate customer needs, follow up on opportunities, and contribute to account growth.
- Strong organizational skills, diligence, and attention to detail, with experience using CRM tools and Microsoft Office to manage pipelines, activities, and documentation.
- Able to work both independently and collaboratively, partnering with Sales, Operations, and Scheduling to support inside sales and a positive team culture.
- Valid driver’s licence and ability to conduct site visits as required.
- Demonstrates and champions our Company DNA, embodying our values and contributing as a key collaborator.
