Job Description
We are seeking an experienced and delivery-focused Business Analyst IV for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key business analysis, process design, and systems evaluation capacity, specializing in supporting complex credit card transformation initiatives.
Operating within a hybrid model in Toronto, you will collaborate closely with Product, Technology, Architecture, and Operations teams to translate strategic business objectives into detailed functional specifications, business rules, and future-state process flows. You will analyze account processing, authorization, terms, and features within the TSYS/FIS TS2 platform, assessing downstream impacts across the broader payments and card servicing ecosystem. This position demands a seasoned business analyst with strong financial services tenure, deep hands-on expertise in TS2 options, robust gap analysis capabilities, and exceptional stakeholder facilitation skills to guide solutions seamlessly through implementation.
Location: Toronto, ON
Assignment Type: Hybrid (4 days onsite per week)
Contract Duration: 12-month contract (with extension and conversion potential)
Advantages
- High-Impact Scope: Lead core requirements and solution design for a high-priority enterprise credit card transformation program.
- Specialized TS2 Depth: Leverage and expand significant hands-on expertise with TSYS/FIS TS2 configurations and platform options.
- Career Growth: 12-month engagement with strong possibilities for extension or permanent conversion based on performance and business needs.
- Collaborative Environment: Partner with multidisciplinary teams across product, engineering, and operations within a leading financial institution.
- Responsibilities
- Lead comprehensive business and systems analysis across complex card modernization workstreams.
- Partner with Product, Technology, Architecture, and Operations stakeholders to elicit, define, and document business and functional requirements.
- Facilitate interactive working sessions to translate business needs into detailed process maps, swimlane diagrams, business rules, and acceptance criteria.
- Analyze TSYS/FIS TS2 configurations and system options, with a specific focus on authorizations, terms, and account features.
- Evaluate product, account servicing, and transaction processing impacts across the broader enterprise credit card ecosystem.
- Conduct gap analysis, identify system dependencies, document key assumptions, and manage risks, issues, and architectural decisions.
- Collaborate with engineering and architecture teams to support solution design, test planning, implementation scheduling, and defect resolution.
- Participate actively in Agile delivery ceremonies, contributing to backlog grooming, user story authoring, and acceptance criteria refinement.
- Maintain traceability matrices and author clear, structured documentation accessible to both business and technical audiences.
Qualifications
- Financial Institution Experience: Minimum 5 years of dedicated professional experience as a Business Analyst within a bank or enterprise financial institution.
- TSYS/FIS TS2 Expertise: Significant, hands-on experience working directly with TSYS/FIS TS2, including in-depth knowledge of TS2 Options (specifically Authorization, Terms, and Features).
- Credit Card Domain Knowledge: Strong understanding of end-to-end credit card products, account lifecycle processing, authorizations, and operational servicing.
- Requirements & Solution Design: Proven track record leading requirements gathering, business process mapping, gap analysis, and solution design across large project and program delivery environments.
- Education: Post-secondary degree or diploma in any relevant field (or equivalent practical work experience).
- Preferred Technical Assets & Certifications
- Tooling: Practical experience with Jira and Confluence for agile backlog management and collaborative documentation.
- Professional Certifications: Recognized industry designations such as CBAP, CCBA, PMI-PBA, PMP, PMI-ACP, or equivalent business analysis and agile certifications are considered an asset.
Soft Skills & Delivery Attributes
- Stakeholder Management: Exceptional interpersonal, negotiation, and facilitation skills to align priorities across cross-functional internal partner groups.
- Team Collaboration: Strong team-oriented mindset with the ability to navigate complex organizational structures and deliver within established project timelines.
- Communication: Superior verbal and written communication skills to articulate intricate technical card processing concepts in concise business terms.
