Job Title: Technical Writer
Location: Hybrid – 2 to 3 days/week in office, GTA wherever there is an office of the client
Number of openings: 1, 6-Month Contract to start
Must be eligible to work in Canada
Position Overview
We are seeking an intermediate-to-senior Content Writer specializing in technical translation and documentation framework design. In this role, you will act as the bridge between enterprise architecture/engineering teams and key business stakeholders. You will extract dense technical knowledge, build repeatable documentation processes, and simplify complex systems into clear, actionable, executive-ready content and visual assets.
Key Responsibilities
Documentation Process & Framework Setup
- Establish, standardize, and maintain an enterprise-wide documentation framework and governance model.
- Build repeatable templates, intake processes, and clear workflows for capturing technical knowledge from engineering and architecture teams.
- Define style guides, documentation lifecycle policies, and single-source-of-truth repositories (e.g., Confluence, Notion, SharePoint).
Technical Translation & Simplification
- Work alongside software engineers and solutions/enterprise architects to extract complex technical concepts (e.g., platforms, API integrations, cloud architecture).
- Distill dense architectural blueprints and technical specs into clear, jargon-free business documentation, process maps, and executive summaries.
- Create visual diagrams (using Lucidchart, Miro, or Visio) to illustrate system interactions and data flows for non-technical audiences.
Stakeholder Management & Presentation
- Prepare and present technical summaries, onboarding decks, and transition documents to business stakeholders, product managers, and leadership.
- Facilitate walkthroughs and feedback sessions with business units (e.g., Risk, Compliance, Operations) to align technical docs with business requirements.
- Translate technical risks, system updates, and architecture changes into clear business impact assessments.
Required Qualifications & Experience
- Experience: 5+years as a Content Writer, Technical Communications Specialist, or Knowledge Manager in a complex enterprise software environment (Insurance or Financial Services experience preferred).
- Technical Translation: Proven track record of digesting complex cloud, software, or data architecture concepts and rendering them into clear, simple content.
- Diagramming & Visualization: Proficiency with visual documentation tools such as Lucidchart, Draw.io, Visio, or Miro to build architecture maps and data flows.
- Documentation Platforms: Mastery of tools such as Confluence, SharePoint, or Markdown.
- Communication & Facilitation: Exceptional interpersonal skills to efficiently extract insights from time-constrained engineers and present confidently to leadership.
- Domain Knowledge: Background in core insurance or financial workflows (e.g., claims processing, underwriting, policy administration) is a strong asset.
