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Added 15 mins ago
R
Collections Account Manager
RBGlobal
Burnaby, BC
- Full-time
Added 20 hours ago
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RBGlobal
Burnaby, BC
- Full-time
Added 4 days ago
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RBGlobal
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- Full-time
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RBGlobal
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- Full-time
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RBGlobal
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- Full-time
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- Part-time
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RBGlobal
Mont-Saint-Hilaire, QC
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Added 6 days ago
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RBGlobal
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- Full-time
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RBGlobal
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Yard Staff
RBGlobal
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- Full-time
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Yard Attendant
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- Full-time
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Added 15 days ago
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Buyer Care Specialist II
RBGlobal
Mississauga, ON
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Added 17 days ago
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Calgary, AB
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Valid and clean Driver License required
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RBGlobal
Burnaby, BC
- Full-time
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RBGlobal
Sudbury, ON · Garson, ON
- Full-time
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Added 19 days ago
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Customer Service Representative
RBGlobal
Whitchurch-Stouffville, ON
- Full-time
Candidates must have previous experience in an office setting
Added 19 days ago
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RBGlobal
Saskatoon, SK
- Part-time
Added 20 days ago
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Accounts Receivable Specialist
RBGlobal
Burnaby, BC
- Full-time
Added 20 days ago
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Loader Operator I
RBGlobal
London, ON
- Full-time
Our requirements are that all candidates for this role must have a valid drivers' license and high school diploma (or equivalent)
Added 21 days ago
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Sr. Seller Experience Specialist
RBGlobal
Saskatoon, SK
- Full-time
Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions

RBGlobal

Collections Account Manager

9500 Glenlyon Parkway, Burnaby, BC, V5J 0C6, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Posting language: English
Posted: Nov 10, 2026

Original job description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

Responsible for the early-stage collections on majority commercial and some consumer accounts.
Prioritizes collections of accounts within team.
Identifies process gaps and recommends solutions for improvements.
Problem solves a solution for early defaults and collapses and presents to management.
Responsible for reducing the collapse rate.
Track and report (excel and qualitative feedback) on work queue results.
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues.
Performs other duties as assigned.

Qualifications

1 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The Collections Account Manager is responsible for collecting outstanding balances and resolving early-stage defaults on commercial and consumer accounts. They also track work queue results and negotiate payment timelines with customers to reduce collapse rates.

Requirements

Candidates must have at least one year of collections experience in auto loans, commercial collections, or financial institution portfolios. Strong communication, negotiation, and process improvement skills are required for this role.

Skills

Collections
Account management
Negotiation
Communication
Problem solving
Data reporting
Excel
Financial analysis
Customer service
Process improvement
Phone etiquette
Email communication
Probing skills

Visa sponsorship

Not detected in the job text

Keywords

Collections
Account Manager
Commercial Collections
Auto Loans
Financial Institutions
Negotiation
Process Improvement
Data Reporting
Excel
Customer Service
Payment Timelines
Default Fees
Operational Issues
Omnichannel Marketplace
Asset Management
Auction
Commercial Assets
Vehicle Sales

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