Service Account Manager
RD Roof Systems - Kelowna, BC
Salary: $80,000 - $90,000 per year
Full-Time | Permanent
About RD Roof Systems
RD Roof Systems specializes in Commercial and Residential roofing projects of all sizes across British Columbia. The company is fully licensed, insured, and equipped to manage new construction roofing, re-roofing, repairs, and ongoing maintenance. We are in a growth phase and looking to add to add a Service Account manager to our team to focus on the service and maintenance division of the company.
The Opportunity
The Service Account Manager is a full-time, on-site role based out of our office in Kelowna, supporting residential and commercial clients. This role is responsible for creating and managing customer accounts, coordinating service requests, and ensuring high levels of customer satisfaction throughout the project lifecycle. Daily activities include responding to client inquiries, preparing service quotes, scheduling inspections and repairs with the operations team, and tracking project progress. The Service Account Manager will follow up on completed jobs, address concerns, and maintain accurate records in CRM and preparing reports for clients. The role also involves identifying opportunities for additional services, supporting sales initiatives, and collaborating closely with field and office teams to deliver consistent, high-quality service.
Qualifications
- Demonstrated skills in Customer Service and Customer Satisfaction to build lasting client relationships and respond effectively to customer needs.
- Experience in Account Management, including maintaining client portfolios, tracking service activities, and managing renewals or follow-up work.
- Strong Communication skills, both written and verbal, for clear interaction with clients, technicians, and internal teams.
- Background in Sales, with the ability to identify service opportunities, present solutions, and support closing service agreements.
- Previous experience in construction, roofing, or related trades is an asset, with familiarity around common roofing systems and terminology.
- Proficiency with office software and CRM tools for documentation, scheduling, and reporting.
- Strong organizational and time-management abilities, with attention to detail and follow-through.
- High school diploma or equivalent required; post-secondary education in business, construction management, or a related field is considered an advantage.
What We Offer
- $80,000 - 90,000 annual salary
- Performance Based bonus potential
- Full-time, permanent position
- Monday–Friday schedule
- Company cell phone and computer
- Health and benefits package
- 3 weeks paid vacation
- Professional and supportive work environment
- Opportunity to grow with an established and expanding roofing company
- Significant autonomy and the opportunity to make a meaningful impact on the business
Why Join RD Roof Systems?
At RD Roof Systems, we are building a team that values professionalism, accountability, quality workmanship, and doing what we say we're going to do. We believe in giving good people the opportunity to take ownership, make decisions, and have a real impact on the success of the company.
This is an ideal opportunity for a motivated, high-performing account manager who is ready to take the next step in their career and play a key role in growing a successful service department.
If you're a strong Account Manager who enjoys working with people, solving problems, building relationships, and taking ownership, we want to hear from you.
Apply today and tell us about yourself, your experience, and where you want to take your career.
