Oversee performance and daily operations of multiple store locations in Quebec while ensuring operational excellence and policy compliance. Support HR functions including recruitment, onboarding, and employee relations to build high-performing teams.

Requirements

Requires 3+ years of experience in store or multi-unit retail/food service management and mandatory bilingualism in French and English. Candidates must have strong leadership skills and the ability to work flexible hours including weekends and holidays.

Experience

2 to 5 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Multi-unit Management
People Operations
Recruitment
Onboarding
Employee Relations
Staff Scheduling
Sales Performance
Food Safety
Coaching
Performance Management
Inventory Management
Bilingualism
French
English
Operational Excellence
Problem Solving

Minimum pay

70000

Maximum pay

75000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Multi-Unit Store Manager
People Operations
Retail Management
Food and Beverage
Quebec Labour Laws
Sanitation
Store Audits
Staffing
Shift Coverage
Customer Service
Bilingual
HR Functions
Operational Standards
Performance Management
Food Safety

Original job description

English section of this bilingual listing.

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have over 100+ locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, there is huge potential for growth, and we welcome anyone who is up for a challenging yet rewarding journey.

Position Description

Reporting to the Regional Manager, the Multi-Unit Store Manager & People Operations Lead is responsible for overseeing the performance and operations of multiple store locations across the Quebec region, while also supporting recruitment, onboarding, and employee relations.

This is a hands-on role, with the majority of time spent in-store working alongside team members (barista, prep, cleaning, etc.), ensuring operational excellence and leading by example. The role also includes supporting HR-related functions to help build strong, high-performing teams across locations.

Duties and Responsibilities

Maintain frequent communication with the Regional Manager and ensure that company operational policies and standards are consistently executed across all assigned locations
Oversee and support daily operations across multiple stores, including staffing, scheduling, and shift coverage
Work on the floor alongside team members in store, assisting with drink preparation, customer service, cleanliness, and overall store operations
Drive sales performance and support stores in achieving and exceeding targets
Ensure all co-workers comply with company standards, including food safety, sanitation, and operational procedures
Train, supervise, and coach team members and store supervisors, providing ongoing feedback and development
Support recruitment efforts including interviewing, hiring, and onboarding new employees
Act as a point of contact for employee relations matters and assist with performance management and disciplinary processes
Foster a positive, inclusive, and energetic work environment across all locations
Ensure compliance with applicable provincial labour laws and company policies
Assist with inventory management, store audits, and operational improvements as needed
Perform other duties as required to support business needs

Ideal Candidate Competencies

Attitude: Leads by example with a hands-on approach and is comfortable working on the floor alongside team members

Results-Oriented: Demonstrates the ability to manage multiple locations and consistently achieve business goals

Communication: Effectively communicates with team members, management, and cross-functional partners in both French and English

Teamwork/Collaboration: Builds strong relationships and supports team development across multiple locations

Initiative: Proactively identifies operational and staffing needs and takes action

Adaptability: Thrives in a fast-paced environment and can manage changing priorities across different store locations

Expectation of Successful Candidate

3+ years of experience in store management or multi-unit retail/food service environment
Bilingual in French and English (required)
Strong leadership and interpersonal skills with a hands-on management style
Experience with hiring, onboarding, and team development is an asset
Ability to manage multiple priorities and locations effectively
Strong organizational and problem-solving skills
Ability to implement company policies and procedures consistently across locations
Must be able to work flexible hours, including evenings, weekends, and holidays

Job Types:

Full-time, Permanent

Salary Range:

$70,000 – $75,000 annually

We’re committed to being transparent and fair about pay. The salary range provided is a guideline and not a guaranteed offer. Final compensation is determined based on responsibilities of the role, market data, internal equity, and individual factors including experience, skills, and location.

Additional Information

Real Fruit Bubble Tea Inc. is committed to inclusive and accessible employment practices. Accommodation is available upon request for candidates taking part in all aspects of the recruitment selection process.

AI Usage:

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to help review and assess applications. These tools do not make final decisions. All screening, interviewing, and hiring decisions are made by our human resources and hiring team.

Please note:

All job postings at Real Fruit Bubble Tea Inc. are intended to fill existing vacancies within our organization.

Read the full bilingual original

Job Posting for: Multi-Unit Store Manager & People Operations Lead

Position Description

Duties and Responsibilities

Maintain frequent communication with the Regional Manager and ensure that company operational policies and standards are consistently executed across all assigned locations
Oversee and support daily operations across multiple stores, including staffing, scheduling, and shift coverage
Work on the floor alongside team members in store, assisting with drink preparation, customer service, cleanliness, and overall store operations
Drive sales performance and support stores in achieving and exceeding targets
Ensure all co-workers comply with company standards, including food safety, sanitation, and operational procedures
Train, supervise, and coach team members and store supervisors, providing ongoing feedback and development
Support recruitment efforts including interviewing, hiring, and onboarding new employees
Act as a point of contact for employee relations matters and assist with performance management and disciplinary processes
Foster a positive, inclusive, and energetic work environment across all locations
Ensure compliance with applicable provincial labour laws and company policies
Assist with inventory management, store audits, and operational improvements as needed
Perform other duties as required to support business needs

Ideal Candidate Competencies

Attitude: Leads by example with a hands-on approach and is comfortable working on the floor alongside team members

Results-Oriented: Demonstrates the ability to manage multiple locations and consistently achieve business goals

Communication: Effectively communicates with team members, management, and cross-functional partners in both French and English

Teamwork/Collaboration: Builds strong relationships and supports team development across multiple locations

Initiative: Proactively identifies operational and staffing needs and takes action

Adaptability: Thrives in a fast-paced environment and can manage changing priorities across different store locations

Expectation of Successful Candidate

3+ years of experience in store management or multi-unit retail/food service environment
Bilingual in French and English (required)
Strong leadership and interpersonal skills with a hands-on management style
Experience with hiring, onboarding, and team development is an asset
Ability to manage multiple priorities and locations effectively
Strong organizational and problem-solving skills
Ability to implement company policies and procedures consistently across locations
Must be able to work flexible hours, including evenings, weekends, and holidays

Job Types:

Full-time, Permanent

Salary Range:

$70,000 – $75,000 annually

Additional Information

AI Usage:

Please note:

All job postings at Real Fruit Bubble Tea Inc. are intended to fill existing vacancies within our organization.

Affichage de poste : Gestionnaire multi-succursales & responsable des opérations RH

Fondée à Toronto, Real Fruit Bubble Tea s’engage depuis 2002 à offrir des boissons aux fruits frais, saines et accessibles à tous. Nous comptons plus de 100 établissements au Canada et aux États-Unis. En tant qu’entreprise en pleine expansion, nous vous invitons à vous joindre à notre équipe et à évoluer avec nous. Les possibilités de croissance sont importantes, et nous accueillons toute personne prête à relever un défi stimulant et enrichissant.

Description du poste

Relevant du/de la gestionnaire régional(e), le/la gestionnaire multi-succursales & responsable des opérations RH est responsable de superviser la performance et les opérations de plusieurs succursales à travers la région du Québec, tout en soutenant le recrutement, l’intégration et les relations avec les employés.

Il s’agit d’un rôle très terrain, où la majorité du temps est passée en succursale aux côtés des membres de l’équipe (barista, préparation, entretien, etc.), afin d’assurer l’excellence opérationnelle et de montrer l’exemple. Le rôle comprend également un soutien aux fonctions RH afin de bâtir des équipes solides et performantes.

Tâches et responsabilités

Maintenir une communication fréquente avec le/la gestionnaire régional(e) et veiller à l’application uniforme des politiques et normes opérationnelles dans toutes les succursales assignées
Superviser et soutenir les opérations quotidiennes de plusieurs succursales (dotation, horaires, couverture des quarts)
Travailler sur le plancher avec les équipes (préparation des boissons, service à la clientèle, propreté et opérations générales)
Stimuler la performance des ventes et soutenir les succursales dans l’atteinte et le dépassement des objectifs
S’assurer que tous les employés respectent les normes de l’entreprise (salubrité alimentaire, hygiène et procédures opérationnelles)
Former, encadrer et coacher les membres de l’équipe et les superviseurs, en offrant de la rétroaction continue
Soutenir les efforts de recrutement, y compris les entrevues, l’embauche et l’intégration des nouveaux employés
Agir comme personne-ressource pour les relations de travail et soutenir la gestion de la performance et les processus disciplinaires
Favoriser un environnement de travail positif, inclusif et dynamique
Assurer la conformité aux lois du travail provinciales applicables et aux politiques internes
Participer à la gestion des inventaires, aux audits de succursales et aux améliorations opérationnelles au besoin
Effectuer toute autre tâche requise pour soutenir les besoins de l’entreprise

Compétences recherchées

Attitude : Leadership par l’exemple, approche terrain et aisance à travailler aux côtés des équipes
Orientation résultats : Capacité à gérer plusieurs succursales et à atteindre les objectifs d’affaires
Communication : Excellente communication en français et en anglais avec les équipes et les partenaires
Collaboration : Capacité à bâtir des relations solides et à développer les équipes
Initiative : Proactivité dans l’identification des besoins opérationnels et en personnel
Adaptabilité : Capacité à évoluer dans un environnement rapide avec des priorités changeantes

Profil recherché

Minimum de 3 ans d’expérience en gestion de succursale ou multi-succursales (commerce de détail ou restauration)
Bilinguisme français/anglais (obligatoire)
Excellentes aptitudes en leadership et relations interpersonnelles avec un style de gestion terrain
Expérience en recrutement, intégration et développement des équipes (un atout)
Capacité à gérer efficacement plusieurs priorités et sites
Fortes compétences organisationnelles et en résolution de problèmes
Capacité à appliquer les politiques et procédures de façon cohérente
Disponibilité pour des horaires flexibles (soirs, fins de semaine et jours fériés)

Type d’emploi

Temps plein, permanent

Salaire

70 000 $ à 75 000 $ par année

Nous nous engageons à offrir une rémunération transparente et équitable. L’échelle salariale indiquée est fournie à titre indicatif et ne constitue pas une garantie. La rémunération finale dépendra des responsabilités du poste, des données du marché, de l’équité interne ainsi que de facteurs individuels tels que l’expérience, les compétences et le lieu de travail.

Renseignements supplémentaires

Real Fruit Bubble Tea Inc. s’engage à offrir un milieu de travail inclusif et accessible. Des mesures d’adaptation sont disponibles sur demande pour les candidats participant à toutes les étapes du processus de recrutement.

Utilisation de l’IA

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils technologiques, y compris des systèmes automatisés, pour aider à l’examen des candidatures. Ces outils ne prennent aucune décision finale. Toutes les décisions sont prises par notre équipe des ressources humaines.

Veuillez noter :

Tous les affichages de poste chez Real Fruit Bubble Tea Inc. visent à pourvoir des postes actuellement vacants au sein de l’organisation.

Apply by Oct 13, 2026

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