Position Title: Bilingual Collection Specialist – English/French
Location: Toronto, ON
Work Type: Hybrid (fully onsite during initial training, transitioning to a hybrid schedule)
Employment Type: Full-Time, Permanent
Compensation: $55,000–$64,000 annually
Hours: Monday to Friday, 8:15 AM–4:30 PM
About Our Client:
Our client, an established organization within the financial services industry, is seeking a Bilingual Collection Specialist – English/French to join their team in Toronto on a permanent basis.
This opportunity is ideal for a bilingual professional with experience in collections, customer service, banking, lending, or financial services who enjoys problem-solving, working with customers, and finding effective solutions to challenging situations.
Responsibilities:
- Manage a portfolio of customer accounts, including overdue, delinquent, and escalated accounts.
- Contact customers to discuss outstanding balances, understand their circumstances, and negotiate appropriate payment arrangements.
- Handle sensitive and challenging customer conversations with professionalism, empathy, and confidence.
- Investigate account discrepancies, payment issues, and outstanding balances to determine appropriate resolutions.
- Assess account situations and recommend suitable collection or recovery strategies in accordance with company policies.
- Work closely with internal departments to resolve customer concerns and outstanding account issues.
- Coordinate with external recovery partners, including collection agencies, repossession providers, and legal service providers, as required.
- Identify potential financial, operational, or compliance concerns and escalate issues when appropriate.
- Maintain accurate and detailed account documentation, customer communications, and payment records.
- Ensure collection activities comply with established company policies, procedures, and applicable regulatory requirements.
- Work toward individual and team performance objectives while maintaining a high standard of customer service.
- Perform other related duties and responsibilities as assigned.
Qualifications:
- Fluently bilingual in English and French, with strong verbal and written communication skills in both languages.
- Previous experience in collections, customer service, banking, lending, or financial services is considered an asset.
- Experience in automotive finance, leasing, consumer lending, or related financial services environments is an advantage.
- Exposure to account recovery, repossessions, third-party collection agencies, or legal recovery processes is considered an asset.
- Strong negotiation, conflict-resolution, and problem-solving skills.
- Excellent interpersonal and communication skills, with the ability to handle challenging conversations professionally.
- Strong organizational skills and the ability to manage multiple accounts and priorities in a fast-paced environment.
- Sound judgment, attention to detail, and the ability to make informed decisions.
- Comfortable working independently while contributing to a collaborative team environment.
- Strong computer skills and the ability to learn new systems and processes.
- Demonstrated professionalism, reliability, adaptability, and willingness to learn.
- Post-secondary education is considered an asset.
Additional Information:
- Full-time, permanent opportunity with an established financial services organization.
- Salary: $55,000–$64,000 annually.
- Vacation: Three (3) weeks annually.
- Comprehensive health and dental benefits.
- Additional employee benefits and perks.
- Candidates must be comfortable commuting to the Toronto office throughout the initial training period and as required thereafter.
- Pre-employment screening requirements may include a satisfactory credit check.
Note:
AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.
The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.
