Job Title: Immigration Case Processing Manager
Location: Surrey, BC
Job Type: Full-Time
About the client: They are well known for helping people immigrate to Canada and helping Canadian employers recruit and bring foreign workers to Canada, particularly through work permits, LMIA/PNP and PR pathways.
About the Role
We are seeking an experienced and driven Immigration Case Processing Manager to lead our case processing team and oversee the end-to-end management of immigration applications. This role is ideal for a seasoned immigration professional with strong technical knowledge and proven leadership experience.
The successful candidate will ensure all applications are processed accurately, efficiently, and in full compliance with current Canadian immigration laws and policies. You will play a key role in maintaining service quality, supporting team performance, and ensuring an exceptional client experience.
Roles & Responsibilities
- Oversee and manage the full lifecycle of immigration applications (temporary residence, permanent residence, LMIA, work permits, study permits, citizenship, etc.)
- Supervise, mentor, and support case processors and administrative staff
- Review applications for accuracy, completeness, and compliance before submission
- Ensure adherence to IRCC, Service Canada, and provincial program requirements
- Monitor case timelines and ensure deadlines are met
- Provide guidance on complex or escalated cases
- Maintain quality control standards and implement process improvements
- Train new team members and provide ongoing coaching
- Serve as a point of contact for internal teams regarding case processing matters
- Ensure proper documentation, record-keeping, and data confidentiality
Qualifications
- Minimum 4 years of experience in immigration case processing
- At least 1 year of supervisory or managerial experience leading a team
- Strong knowledge of Canadian immigration programs and documentation requirements
- Experience working with IRCC portals and immigration case management systems
- Exceptional attention to detail and organizational skills
- Ability to manage multiple files and deadlines in a fast-paced environment
- Strong problem-solving and decision-making skills
- Excellent written and verbal communication skills
What We’re Looking For
- A hands-on leader who can balance casework and team management
- Someone who thrives in a deadline-driven environment
- A professional who is client-focused, compliance-driven, and quality-oriented
- A collaborative team player who can motivate and guide others
Benefits
- Leadership opportunity within a growing immigration practice
- Supportive team environment
- Opportunity to contribute meaningfully to clients’ immigration journeys
