Internal Posting: This is an internal posting only for the benefit of existing BCGEU members and is posted in accordance with the current collective agreement.
Located in the south-central region of B.C., the Regional District of Okanagan-Similkameen (RDOS) covers an area over 10,400 km2 and is renowned for its orchards, vineyards and golf courses, as well as its widely varied landscape including deserts, mountains and valleys, pristine lakes and outdoor recreational opportunities.
The Regional District of Okanagan-Similkameen is currently recruiting for a regular, full-time Help Desk Technician to join the Information Services team.
The Help Desk Technician position is responsible for maintaining and enhancing the Information Services technology infrastructure and maximizing the potential of information technologies to support internal and external business processes.
Key Responsibilities
- Provides assistance, advice and informal training to staff regarding various functions, applications, computer systems, telecommunications and the operation of equipment.
- Determines nature of requests through active listening, asking probing questions and using multiple computer applications to determine needs for first level resolution; escalates as required to senior staff.
- Creates instructional documentation for end users within custom applications for technical reference.
- Responds to hardware and application problems, including performing initial assessments and resolves an array of technical problems, remotely diagnosing and resolving with applying patches, executing scripts or technical repairs.
- Communicates project objectives, plans and status to all members of the project and department teams.
- Identifies gaps in user documentation, websites and reference information and updates as required.
- Maintains service desk standards and response times to efficiently resolve staff issues.
- Monitors, verifies and edits data stored in databases using various applications software. Writes and runs standard and ad-hoc reports to retrieve information from databases.
- Compiles manual and computer generated statistical and activity reports as requested.
- Maintains data management and project documentation to required standards.
- Serves on or supports the Emergency Response Team as required.
- Performs other duties as required.
Qualifications
- Two-year Diploma in computer science or related program.
- Minimum one (1) year of experience providing customer support services in an information technology support role.
- Sound knowledge with computer, data processing and Microsoft Windows based environments including; Microsoft Office Suites, Windows Operating systems and Modern Browsers
- Knowledge of wide and local area networks, network and computer peripherals, telecommunications equipment and other related systems.
- Excellent interpersonal, communication and listening skills to deal effectively and respectfully with all staff.
- Effective communication skills to convey technical information to both technical and non-technical audiences.
- Ability to provide assistance and education regarding applications and use of equipment.
- Ability to establish and maintain effective working relationships with staff.
- Ability to write clear and concise documentation.
- Ability to quickly diagnose and troubleshoot problems.
- Ability to work on a number of concurrent tasks independently and efficiently, with limited supervision.
- Ability to pass and maintain a Criminal Record Check.
- Valid BC Driver’s Licence.
This regular, full-time position is included in the BCGEU bargaining unit. The hourly wage for the position is $46.43, Paygrade 8, plus an attractive benefits package.
Application Deadline: 4:00 pm, Friday November 20th , 2026
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https://RDOS.scouterecruit.net/jobs/INT2649
We thank all applicants for their interest; however, only those candidates selected for further consideration will be contacted. 