About Us
Delivering personalized healthcare with clinical excellence, modern medicine, and a commitment to your family's well-being at every stage of life.
Job Description
Summary:
The Medical Office Assistant (MOA) at Rehoboth Medical Clinic plays a vital role in supporting the seamless operation of a patient-centred, multidisciplinary healthcare practice. Reporting to the Practice Manager, this position ensures efficient administrative and clinical workflows while delivering compassionate, high-quality care to patients across the Steinbach community and surrounding areas. The ideal candidate is a proactive, detail-oriented professional with a strong commitment to patient service and clinic excellence. By maintaining accurate records, managing scheduling, supporting billing processes, and contributing to a positive patient experience, the MOA helps uphold the clinic’s mission of accessible, reliable, and holistic healthcare. This role is essential to the clinic’s ability to serve patients effectively in a fast-paced, collaborative environment.
Responsibilities:
- Manage patient appointments, including scheduling, rescheduling, and confirming visits across multiple providers.
- Maintain accurate and confidential patient records using LibreMD EMR or equivalent Canadian EMR systems.
- Prepare patient charts for clinical visits, ensuring all documentation is complete and up to date.
- Assist with physician billing processes in compliance with Manitoba Health requirements.
- Process patient referrals, lab requisitions, and prescription renewals efficiently and accurately.
- Provide exceptional front-desk service, greeting patients warmly and addressing inquiries with professionalism and empathy.
- Coordinate communication between patients, physicians, nurses, and allied healthcare providers.
- Maintain clinic supply inventories and manage incoming correspondence and mail.
- Support the Practice Manager with administrative tasks, reporting, and special projects as needed.
- Adhere to all privacy regulations, including PIPEDA and PHIA, ensuring patient confidentiality at all times.
Requirements
- Minimum 3 years of experience as a Medical Office Assistant in a medical clinic setting.
- Valid Medical Office Assistant Certificate or equivalent formal training.
- Proven experience using LibreMD EMR or another Canadian EMR system.
- Familiarity with Manitoba Health physician billing procedures is an asset.
- Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
- Excellent communication, interpersonal, and customer service skills.
- Proficient in Microsoft Office Suite and electronic documentation systems.
- High level of discretion, integrity, and commitment to patient confidentiality.
- Ability to work independently and as part of a collaborative healthcare team.
