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Added 1 day ago
RS
Clinician (LPN,RPN,RRT,RN, RPSGT)
Resolve Sleep Health
Lower Sackville, NS
- Full-time
Added 1 day ago
RS
Clinician (Bilingual) RRT, RPSGT, CPSGT, RN, or RPN/LPN
Resolve Sleep Health
Hawkesbury, ON · Orleans, ON · Winchester, ON
- $30 to $31 CAD / hour
- Full-time
Added 1 day ago
RS
Patient Care Coordinator
Resolve Sleep Health
Lower Sackville, NS
- Full-time
Added 1 day ago
RS
Clinician, CPSGT
Resolve Sleep Health
Edmonton, AB
- Full-time
Added 1 day ago
RS
Clinician (Term Contract) RRT, RPSGT, CPSGT, RN, or RPN/LPN
Resolve Sleep Health
Carleton Place, ON
- $30 to $34 CAD / hour
- Full-time
Added 1 day ago
RS
Patient Care Coordinator
Resolve Sleep Health
Whitecourt, AB
- Full-time
Added 1 day ago
RS
Patient Care Coordinator
Resolve Sleep Health
Kamloops, BC
- $23 to $25 CAD / hour
- Full-time
Added 1 day ago
RS
Clinician - RRT, RPSGT, CPSGT, RN, or RPN/LPN
Resolve Sleep Health
Sydney, NS
- Full-time
Added 1 day ago
RS
Clinician
Resolve Sleep Health
Toronto, ON
- $27 to $30 CAD / hour
- Full-time
Added 1 day ago
RS
Clinician
Resolve Sleep Health
Francis No. 127, SK
- Full-time
Added 8 days ago
RS
Patient Care Coordinator (Term Contract)
Resolve Sleep Health
Hawkesbury, ON
- Up to $21 CAD / hour
- Full-time
Added 15 days ago
RS
Clinician
Resolve Sleep Health
Bedford, NS · Dartmouth, NS · Halifax, NS · Lower Sackville, NS
- Full-time
Added 15 days ago
RS
Marketing CRM Automation Specialist
Resolve Sleep Health
Toronto, ON
- Up to $80,000 CAD / year
- Full-time
Added 23 days ago
RS
Customer Service Coordinator
Resolve Sleep Health
Calgary, AB
- Full-time
Added 23 days ago
RS
Reporting and Consolidation Analyst
Resolve Sleep Health
Bedford, NS
- $70,000 to $90,000 CAD / year
- Full-time
Added 23 days ago
RS
Accountant
Resolve Sleep Health
Bedford, NS
- $40,000 to $60,000 CAD / year
- Full-time
Added 24 days ago
RS
Patient Care Coordinator
Resolve Sleep Health
Charlottetown, PE
- Full-time
Added 25 days ago
RS
Clinicien
Resolve Sleep Health
Vaudreuil-Dorion, QC · Westmount, QC
- Full-time
Added 25 days ago
RS
Coordonnateur des soins aux patients
Resolve Sleep Health
Kahnawake Indian Reserve No. 14, QC
- Full-time
Added 2 months ago
RS
Inventory Coordinator
Resolve Sleep Health
Edmonton, AB · SK
- Full-time
Added 1 month ago
RS
Patient Care Coordinator
Resolve Sleep Health
Bedford, NS · Lower Sackville, NS
- Full-time
Added 1 month ago
RS
Patient Care Coordinator
Resolve Sleep Health
Fredericton, NB
- Full-time
Added 1 month ago
RS
Patient Care Coordinator
Resolve Sleep Health
NL
- Full-time
Added 1 month ago
RS
Patient Care Coordinator (Term Contract)
Resolve Sleep Health
Saint John, NB
- Full-time
Added 1 month ago
RS
Patient Care Coordinator
Resolve Sleep Health
St. John's, NL
- Part-time

No more jobs.

Resolve Sleep Health

Patient Care Coordinator

Whitecourt, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: The ideal candidate will have 1-3 years of customer service experience, with strong written and verbal communication skills.
Posting language: English
Posted: Sep 29, 2026

Original job description

Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.

📍 Location: Whitecourt, Alberta, Canada

At Resolve Sleep Health, we believe that better sleep leads to a better life - and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Patient Care Coordinator to support our Whitecourt office.

The ideal candidate will have 1-3 years of customer service experience, with strong written and verbal communication skills. In this important front-line role, you'll be the first point of contact for customers - setting the tone for a positive, supportive experience from start to finish.

What you’ll be doing:

Help customers navigate their care journey with friendly, high-quality service standards
Respond to customer service inquiries via email and phone
Provide timely and professional support regarding orders, shipping, returns, product information and account issues
Assist with inventory tracking and order management
Handle customer complaints and escalate issues when necessary
Maintain accurate records of customer interactions and transactions

What you bring:

A passion for people and exceptional customer service skills
Detail-oriented and a quick learner
A patient-first mindset and solutions-focused approach
Previous experience in customer service, healthcare and/or retail
Familiar with digital tools including (Shopify, Salesforce, or similar platforms)
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Proactive, resourceful, and able to work both independently and collaboratively

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

Competitive pay with incentive opportunities
Health & Dental Benefits
Wellness + vacation hours
Employee discounts on products/services
Professional development & professional dues reimbursement
A supportive, passionate, and fun team culture

This is more than a job - it’s a chance to make a real difference. Apply today at resolvesleep.com

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Patient Care Coordinator serves as the primary point of contact for customers, managing inquiries via phone and email while supporting order processing and inventory tracking. They are responsible for maintaining accurate records and ensuring a positive, supportive experience throughout the customer's care journey.

Requirements

The ideal candidate possesses 1-3 years of customer service experience and strong communication skills. Proficiency in digital tools such as Shopify or Salesforce and a patient-first, solutions-oriented mindset are required.

Skills

Customer service
Communication skills
Order management
Inventory tracking
Shopify
Salesforce
Problem solving
Detail-oriented
Time management
Conflict resolution

Benefits

Health benefits
Dental benefits
Wellness hours
Vacation hours
Employee discounts
Professional development
Professional dues reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Patient Care Coordinator
Customer Service
Sleep Health
Shopify
Salesforce
Inventory Tracking
Order Management
Healthcare
Retail
Communication
Data Entry
Conflict Resolution
Professional Development
Patient-first
Administrative

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