Original job description
About Us
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.
About The Role
The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community.
Responsibilities
Include but not limited to:
Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
Organizes and maintains all functions of the reception desk including light housekeeping duties.
Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
Takes appropriate messages when necessary.
Books appointments and meeting rooms for various managers.
Follows policies and procedures of the community.
When possible support other departments in an administrative capacity which could include scheduling.
Attends and participates in community and education programs.
Qualifications And Skills
Performs other related duties as required.
Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
First Aid with CPR as applicable.
Ability to plan, organize and prioritize with multiple critical timelines.
Ability to work independently and in cooperation with others.
Computer literate with intermediate to advanced Excel and Word.
Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
Ability to read, write and speak English proficiently and understand verbal and written instructions.
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.
More about this job
Responsibilities
Manage reception and office procedures, including greeting residents and visitors, answering and transferring calls, taking messages, and booking appointments and meeting rooms. Monitor the tenant emergency call system while on duty, maintain the reception area, follow community policies, and provide administrative support to other departments when possible.
Requirements
Requires Grade 12 education or equivalent and two years of related experience, or an equivalent combination of education, training, and experience; First Aid with CPR is also required as applicable. Candidates should have intermediate-to-advanced Excel and Word skills, strong organization and customer service abilities, and the physical capacity to perform the duties; successful applicants must pass the applicable vulnerable sector criminal record check.
Skills
- Customer Service
- Reception
- Telephone Communication
- Message Taking
- Appointment Scheduling
- Meeting Room Booking
- Office Organization
- Light Housekeeping
- Emergency Response
- Administrative Support
- Scheduling
- Microsoft Excel
- Microsoft Word
- Planning And Prioritization
- Teamwork
- Empathy
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Healthcare
- Security & Safety
Keywords
- Reception
- Office Procedures
- Customer Service
- Resident Services
- Emergency Responder
- Tenant Emergency Call System
- Telephone Calls
- Message Taking
- Appointment Booking
- Meeting Room Booking
- Administrative Support
- Scheduling
- Microsoft Excel
- Microsoft Word
- First Aid
- CPR
- Vulnerable Sector Criminal Record Check
- Seniors Housing
- Healthcare
- Teamwork
- Professional Communication
- Planning
- Organization
- Prioritization
- Empathy
- Patience
