At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Account Manager serves as the primary point of contact for clients, managing relationships and ensuring consistent communication across all touchpoints. They are responsible for overseeing operational performance, driving revenue growth, and ensuring service benchmarks are met within the supply chain and fulfillment channels.
Requirements
The ideal candidate is a natural relationship-builder with a strong understanding of supply chain operations and financial metrics. They must be detail-oriented, proactive in communication, and capable of balancing client needs with internal business objectives.
Working hours
40 hours per week
Skills
- Account management
- Supply chain management
- Operations management
- Financial analysis
- Gross margin analysis
- Business development
- Communication
- KPI tracking
- Problem solving
- Strategic planning
- Fulfillment
- ReCommerce
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Logistics
- Sales
Keywords
- Account Manager
- Client Experience
- Supply Chain
- Fulfillment
- ReCommerce
- Gross Margin
- Revenue Growth
- KPIs
- Business Operations
- Relationship Management
- Business Development
- Logistics
- Operational Efficiency
- Client Retention
Original job description
Job DetailsJob Location: ON Brantford - Brantford, ON N3V 6T1At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust, the one who holds the relationship together, and the bridge between what we promise and what we deliver. You will own every dimension of the client experience, from day-to-day communications to long-term account growth, making sure our clients feel like they always have someone in their corner.
This isn't just a relationship-management role. You will have deep visibility into the operational engine behind each account and be accountable for the financial and service outcomes that keep our clients coming back and growing with us.
WHAT YOU'LL DO
Client Relationship & Experience
Be the primary point of contact, clients know your name and trust your word
Serve as the buffer between business operations and the client, ensuring clear and consistent communication at every touchpoint
Stay in the loop on all client communications, nothing falls through the cracks on your watch
Own the delivery of the client experience on behalf of ReturnPro, including tracking and meeting agreed KPIs
Map each client's organizational structure and actively build relationships across their team, not just with your primary contact
Identify opportunities to deepen and expand each relationship over time
Internal Ownership & Accountability
On every program you own, you are responsible for driving ReturnPro's internal expectations, not just the client's. That means:
Revenue: holding the line on revenue expectations and identifying growth levers within the account
Supply Chain: staying close to all activity across Receiving, Check-in, VAS, and Fulfillment, and flagging issues before they become problems
ReCommerce & Fulfillment: ensuring performance benchmarks are met across both channels
Gross Margin: identifying expected gross margin by activity type and proactively surfacing bottlenecks that erode margin
Business Development: continuously looking for ways to grow the account, expand scope, and unlock new value for both the client and ReturnPro
QualificationsSuccess at ReturnPro
You’re a natural relationship-builder, people trust you quickly and feel confident you're in control
You balance the interests of the client and the business without losing sight of either
You're detail-obsessed but never lose the big picture
You communicate proactively - you don't wait to be asked
You're comfortable in the weeds of supply chain and operations, not just in the boardroom
You treat gross margin as a shared responsibility and know how to diagnose it
You find energy in growing accounts, not just maintaining them
Ready to be the face of ReturnPro?
We'd love to hear from you.
