Come join the team in Ottawa!
Set to be one of Canada’s largest residential zero-carbon projects and located in a transit-oriented area near the Ottawa River, is the first major housing development in Ottawa built to provide residents with a meaningfully integrated community.
The Opportunity
As a Maintenance Supervisor, you'll be at the heart of what makes our communities thrive. Reporting to the Operations Manager, you'll lead a team in ensuring the smooth day-to-day operations of the property - contributing directly to resident satisfaction and the overall success of our organization.
This is more than just a maintenance job - it's an opportunity to deliver exceptional service, solve problems that matter, and take pride in keeping our properties running at their best. If you enjoy hands-on work, take pride in results, and are driven by helping others, this role is your chance to shine.
Why Rhapsody?
At Rhapsody, our company culture is built around core values of Respect, Integrity, Dedication, and Transparency. We believe every team member is vital to our success, and we are committed to providing the training, support, and tools needed to help you thrive. If you're looking for an exciting career in a fast-paced, growth-oriented industry, Rhapsody offers exceptional career paths for those who are eager to learn and advance.
We offer a competitive compensation and benefits package designed to meet your needs today while building a secure future for tomorrow. We value diversity and are committed to equal opportunity employment. At Rhapsody, success goes beyond the bottom line - we strive to create an amazing and unique workplace for every member of our team.
Essential job functions:
- Manage the maintenance and property readiness needs of the property, ensuring buildings, suites, common areas, amenities, grounds, and equipment are maintained to high standards.
- Supervise and provide direction to Assistant Supervisors, Maintenance Technicians, ensuring work is assigned effectively, completed on schedule, and meets company quality and safety standards.
- Conduct Pre-Delivery Inspections (PDIs) of residential units, common areas, amenity spaces, and other areas to verify quality, completeness, and readiness for turnover and occupancy.
- Validate that previously identified deficiencies have been properly corrected and closed, while identifying and documenting additional deficiencies, workmanship concerns, quality issues, and incomplete work requiring corrective action.
- Record, track, and monitor deficiencies and corrective actions using Autodesk Construction Cloud (ACC) and other applicable systems, ensuring accurate and timely documentation through to completion.
- Participate in Final Sign-Off inspections, assessing the quality and completion of units, floors, common areas, and amenity spaces and determining readiness and acceptance for turnover.
- Coordinate with Development, Construction, Property Management, contractors, consultants, and other stakeholders to support successful occupancy, turnover, and transition plans.
- Monitor and coordinate service requests for in-suite, exterior, and common-area maintenance, ensuring issues are addressed promptly and effectively.
- Oversee suite turnover, vacant-unit repairs, housekeeping, and maintenance activities to ensure residential units are clean, functional, safe, and ready for residents.
- Delegate and oversee routine repairs and maintenance, including plumbing, carpentry, painting, basic electrical work, general repairs, and the safe use and maintenance of tools and equipment.
- Conduct regular inspections of buildings, grounds, facilities, mechanical areas, equipment, and common areas to identify deficiencies, hazards, repair requirements, and preventative maintenance needs.
- Identify and report maintenance, construction, and property issues that may affect budgets, schedules, occupancy, or operations, including life-safety concerns, property damage, vacant-unit repairs, major deficiencies, and common-area requirements.
- Maintain clear and accurate records of inspections, deficiency status, acceptance decisions, service requests, repairs, preventative maintenance, turnover activities, and outstanding issues.
- Ensure the maintenance team complies with applicable legislation, regulations, company policies, and industry standards, including Health and Safety, WHMIS, AODA, and Human Rights requirements.
- Promote a safe working environment by ensuring employees use required personal protective equipment, follow established safety procedures, and promptly identify and address unsafe practices and conditions.
- Participate in on-call and emergency response procedures as required, ensuring urgent maintenance and property issues are handled promptly and professionally.
- Attend and participate in required training programs provided by Rhapsody and applicable municipal, provincial, and regulatory authorities.
- Maintain and safeguard company tools, equipment, supplies, and resources, ensuring they are used appropriately and kept in good working condition.
- Provide superior customer service and consistently represent the company in a professional, courteous, and respectful manner when dealing with residents, employees, contractors, stakeholders, and the general public.
- Maintain a collaborative and accountable work environment focused on quality, safety, productivity, customer satisfaction, and successful property turnover.
- Remain flexible and available to work shifts from Sunday through Saturday, including on-call coverage, as required to support business and operational needs.
Education and Experience:
- Completion of High School or general education degree (GED).
- Post-Secondary education in related field (BAS, BES) an asset.
- 7+ years of maintenance or related experience.
- 2+ years in a supervisory role.
- Flexibility to work on-call on a rotating schedule (evenings & weekends) is required.
- Proficient with use of basic handheld and electrical tools.
- Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
- Certification/license from one of the trade professions a definite asset.
- Must be familiar with the community rules and regulations.
- Exposure to multi-residential or other related industry asset class considered an asset.
- WHMIS certified would be an asset.
- Knowledge of mechanical and HVAC systems would be an asset.
To be Successful You Will Have:
- A commitment to "Best in Class" Customer Service.
- A professional demeanor with strong communication skills.
- Ability to accurately listen, understand and respond to issues appropriately.
- Ability to work and act independently using good judgment when assessing difficult situations.
- Strong problem-solving skills.
- Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
- A demonstrated high degree of integrity, diplomacy, discretion and confidentiality.
