Company Description Ri-Go Lift Truck, founded in Toronto in 1977, has grown from a small 4-person operation into a leading material handling provider with over 70 team members. The company now operates from a 40,000 sq. ft. head office in Vaughan, Ontario, along with a branch in Montreal, serving customers across Canada. Ri-Go offers a full range of material handling solutions, including lift trucks from major brands, scissor lifts, pallet trucks, and stackers. As a full-service provider, the company supports clients with sales, rentals, service, and parts for diverse equipment requirements. Ri-Go emphasizes reliable service, technical expertise, and long-term customer relationships.
Role Description The Shop and Road Service Technician is a full-time, on-site role based in Canada, responsible for maintaining, diagnosing, and repairing material handling equipment such as lift trucks, scissor lifts, and pallet trucks. Day-to-day tasks include performing routine inspections, troubleshooting mechanical, electrical, and hydraulic issues, and completing preventive and corrective maintenance both in the shop and at customer locations. The technician will accurately document service work, prepare repair estimates, and communicate findings and recommendations to customers and the internal team. This role also involves adhering to safety standards, keeping tools and work areas organized, and supporting the service department with occasional emergency or after-hours calls. Collaboration with parts, sales, and other technicians is expected to ensure efficient, high-quality service delivery.
Qualifications
- Demonstrated experience in mechanical repair and maintenance of industrial or material handling equipment (e.g., forklifts, lift trucks, scissor lifts).
- Ability to diagnose and troubleshoot electrical, hydraulic, and diesel/LPG systems using appropriate tools and diagnostic equipment.
- Strong understanding of workplace health and safety practices, including safe lifting, lockout/tagout, and proper use of personal protective equipment.
- Effective communication skills for interacting with customers and colleagues, and for documenting service reports clearly and accurately.
- Valid driver’s license and a clean driving record suitable for road service visits to customer sites.
- Ability to work independently, manage time efficiently, and prioritize multiple service calls in a fast-paced environment.
- Comfort with basic computer or mobile applications for accessing service manuals, work orders, and parts information.
- Relevant trade certification, apprenticeship completion, or technical diploma in a related field (e.g., heavy equipment, automotive, industrial mechanics) is an asset.
- Prior experience in a shop and field service environment and familiarity with material handling industry standards is considered beneficial.
