Senior On-Site Service Specialist
Responsibilities:
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- Operate high-volume digital printing and finishing equipment safely and efficiently.
- Review print requests, job tickets, and production specifications to ensure accurate job setup and completion.
- Prepare print files and configure equipment according to required paper size, stock, colour, finishing, and quantity.
- Monitor print quality throughout production and make adjustments as needed to maintain consistent standards.
- Perform finishing activities such as cutting, folding, binding, booklet making, laminating, and packaging.
- Prioritize and manage multiple print jobs to meet established production schedules and customer deadlines.
- Complete quality-control checks to ensure finished products meet customer specifications before delivery.
- Perform routine operator maintenance, cleaning, and basic troubleshooting of print and finishing equipment.
- Escalate equipment issues or service requirements when problems cannot be resolved at the operator level.
- Maintain accurate production records, job tracking information, and equipment meter readings as required.
Qualifications:
- High School Diploma or equivalent work experience
- Minimum 2 years of experience working in a mail room or copy centre
Skills:
- Excellent interpersonal skills with the ability to quickly develop business relationships
- Strong self-motivation to drive results
- Excellent communication skills both verbal and written
- Effective use of Microsoft Office
- Ability to lift 30+lbs. as necessary
Other:
- Present a professional image at all times to customers and vendors
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
