The Opportunity
Are you a highly organized leader who wants to drive the daily success of our Whistler shop? We are looking for a Shop Lead to guide our local team, optimize our floor, and ensure every bike leaves looking perfect. Backed by our HQ support team, you’ll focus on production flow, team development, and delivering an exceptional customer experience.
Through our core values of Innovation, Precision, and Community, you will be the ultimate resource for the Whistler storefront.
About Us
RideWrap is a rider-owned and operated business. Since the beginning, our objective has been simple: help riders get the most out of their time riding bikes. RideWrap’s proprietary systems are born from combining a background in precision engineering with a love for riding bikes. We produce industry-leading frame protection components for all bikes and riders.
The Responsibilities
- Team & Floor Leadership: Oversee daily scheduling, production runs, and install quality. Lead daily stand-ups, train new crew members, and ensure the shop hits its output targets.
- Community Connection: Be the face of the Whistler shop for local riders, dealers, and events, bringing good vibes to the local bike scene up and down the sea-to-sky corridor.
- Shape the Product: Play a direct role in how our kits are made. You’ll spend time measuring the curves of physical bikes, giving our designers the exact ground-level details they need to build the perfect fit.
- Shop Optimization: Drive daily shop resets and equipment checks. Ensure installation bays, printing fleets, and warehouse areas remain tidy and fully operational to support smooth production and a premium customer experience.
About You
- The Stoke: Genuine passion for the mountain bike industry and knowledge of the Sea-to-Sky riding scene.
- Customer & Community Focused: 1+ years of customer service experience. You are approachable, communicate clearly, and can comfortably represent RideWrap at local events and with shop partners.
- Leadership: 1–2 years of experience supervising or leading a team, ideally in a retail, workshop, or fast-paced production environment. You know how to motivate a crew and manage a schedule.
- Operational Mindset: A high degree of organization, an eagle-eye for detail, and a drive to improve workflows.
- Tech Comfort: Proficiency with Google Workspace (Docs, Sheets, Drive) and a willingness to learn how to operate and maintain our printing fleet (we will train you!).
- The Essentials: Excellent written and spoken English, plus a valid Class 5 driver’s license with a clean driving record for local shop runs and events.
Pay: CA$56,160.00 - CA$64,480.00 per year
Addtional Perks
- Significant industry discounts and free frame protection for you and heavy discounts for your friends/family
- Health & Wellness Allowance
- Flexible scheduling to ensure you get your ride time in
