Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!
We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.
Apply today and Run with the Pack!
The Assistant Lifeguard is responsible for delivering exceptional service that exceeds guest expectations while fostering positive, productive relationships within the organization and with guests. This role ensures the safety and well-being of all guests in and around the water by enforcing established rules and procedures and upholding a positive public image.
Essential Duties & Responsibilities
Team
- Willingness to accept the most effective role.
- Advise aquatics management of unsafe and unsanitary conditions.
- Perform daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
- Assist other departments as needed.
- Always maintain a professional atmosphere in the Waterpark area.
- Close with an open mentality.
- Keep all areas in like-new condition and website ready.
Guest
- Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
- Oversee and monitors swimmers and guests throughout park hours and special events to ensure safety and compliance.
- Deliver outstanding service during every guest interaction, maintaining a high level of professionalism.
- Enforce waterpark rules and regulations to ensure a safe and enjoyable experience for all.
- Possess comprehensive knowledge of activity pools and flume attractions to assist guests effectively.
- Engage with an average of 1,400 guests daily, offering one-on-one communication in a professional and courteous manner.
- Provide exceptional customer service by assisting guests promptly and respectfully.
- Demonstrate expertise in delivering expert care, sensitivity, and efficient service to all guests.
- Communicate with guests in a professional and friendly manner.
Financial
- Protecting company assets by adhering to policies and procedures.
Qualifications & Traits
- Hold valid certifications in Standard First Aid & CPR Level C.
- Maintain a current Bronze Cross certification (valid for 2 years), ELLIS & Associates certification (valid for 1 year), and HCP-CPR/Oxygen/AED Training.
- Must be at least 15 years old.
- Demonstrates the ability to manage significant responsibilities with reliability.
- Committed to exceeding guest expectations by delivering exceptional service.
Physical Requirements
- Capable of working in a hot, humid, and chlorinated environment and standing for lengthy periods of time.
- Climbing multiple flights of stairs, up to 90 steps at a time
- Able to maintain fitness requirements for certifications and licenses and hold awards.
- Capable of bending, twisting, walking, climbing, pushing, pulling, reaching, crouching/squatting and jumping, for the duration of your shift.
- Able to do effective chest compressions if necessary.
- Physical strength to lift adult body weight in emergency, if needed
- Physical dexterity of hands and arms
- Visual acuity to read height chart and see distances
- Ability to lift above head height if necessary.
- Capable of lifting up to 50lbs.
Additional Requirements
Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.
Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.
