Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!
We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.
Apply today and Run with the Pack!
The Busser prepares tables by clearing dishes and silverware, wiping and resetting tables, and cleaning floors and chairs for the next service.
Essential Duties & Responsibilities
Team
- Willingness to accept the most effective role.
- Shifts cover the restaurant, banquet rooms, waterpark, and outdoor pool deck.
- Contribute to team efforts by completing related tasks as needed.
- Close with an open mentality.
- Keep all areas in like-new condition and website ready.
Guest
- Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
- Prepare tables for dining according to the operation manager’s standards.
- Protect the establishment and patrons by adhering to sanitation and safety protocols.
- Assist servers in cleaning and sanitizing tables, chairs, trays, highchairs, and booster seats after each guest service using sanitizer water.
- Maintain clean floors between guest services.
- Communicate with guests in a professional and friendly manner.
Financial
- Protecting company assets by adhering to policies and procedures.
Qualifications & Traits
- Commit to maintaining cleanliness and sanitation in the restaurant.
- Multitask and perform all duties of the bussing position efficiently.
- Hold Smart Serve certification (if 18 years or older).
Physical Requirements
- Capable of walking, standing, bending, twisting, reaching up to and including above shoulder level, crouching/squatting, and kneeling, for the duration of your shift.
- Capable of climbing multiple flights of stairs.
- Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
- Capable of working in a hot, humid, chlorinated and noisy environment.
- Ability to work in coolers or freezers for short periods of time.
- Ability to hear and speak for communication with guests.
- Ability to do repetitive tasks for extended periods.
- Ability to walk at a moderate pace for periods of time.
- Ability to carry a 10lbs tray in one hand.
- Ability to lift, push and pull up to 50lbs.
- Ability to work in outdoor climates when applicable.
Additional Requirements
Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.
Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.
