Location
Dartmouth, Nova Scotia
Reports To
Controller
Position Summary
Ritchie's Flooring is Atlantic Canada's largest flooring supplier, serving residential, commercial, and multi-family customers across the region. The Accounts Receivable (AR) Specialist is responsible for managing incoming funds, maintaining accurate customer accounts, and ensuring timely collection of outstanding receivables. This role plays a critical part in supporting healthy cash flow by monitoring customer payment activity, minimizing bad debt, and supporting the company's credit and collections process.
Key Responsibilities
- Monitor customer accounts to ensure payments are received according to established payment terms.
- Follow up on overdue accounts through phone calls, emails, and other collection activities.
- Process and apply customer payments, including credit cards, cheques, EFTs, and other payment methods.
- Oversee the end-to accounts receivable process
- Analyze billing trends and provide insights to improve billing process
- Investigate and resolve payment discrepancies, short payments, and account issues.
- Prepare accounts receivable aging reports and provide updates on outstanding receivables to management.
- Work closely with sales, project management, and accounting teams to resolve invoicing and payment issues.
- Assist with preparing and sending customer invoices when required.
- Review customer credit applications and assist with credit approval processes.
- Maintain accurate customer account records and supporting documentation.
- Support with account reconciliations.
- Identify collection risks and recommend actions to reduce bad debt exposure.
- Ensure compliance with company policies and accounting procedures.
Key Performance Indicators
- Accounts receivable aging
- Days Sales Outstanding (DSO)
- Collection effectiveness
- Reduction in overdue balances
- Accuracy of customer account records
- Bad debt reduction
- Timeliness of payment processing
Qualifications
- Experience in accounts receivable, collections, bookkeeping, or accounting.
- Strong understanding of accounting principles and customer account management.
- Advanced proficiency in Microsoft Excel, including formulas, lookups, filtering, sorting, and reporting.
- Experience with accounting and ERP systems; RFMS experience is considered an asset.
- Excellent communication and customer service skills.
- Strong attention to detail, organization, and problem-solving abilities.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
