Director Of Operations
RNS Health Care Services Inc.
Location: Aurora, Ontario.
Employment Type: Full-Time
Salary: $150,000 - $180,000
RNS Health Care Services Inc. is seeking an experienced and strategic Director of Operations to provide leadership across key areas of the organization, including Human Resources, Client Services Operations, Nursing & Rehab Services, and Performance Management. Working closely with the President/CEO and Executive Leadership Team, the Director of Operations will drive operational excellence, support organizational growth, and ensure our services align with RNS’s strategic priorities. This role is ideal for a collaborative leader who can turn strategy into action, lead change, strengthen operational performance, and support the delivery of quality care.
KEY RESPONSIBILITIES
Executive & Enterprise Leadership
- Partner with the President/CEO to develop, implement, and monitor organizational strategy, priorities, and objectives, supporting enterprise-wide planning, operations, people, performance, and strategic initiatives.
- Provide regular executive-level updates, analysis, reports, and recommendations to the President/CEO on organizational performance, risks, emerging issues, and priorities to support informed decision-making.
- Lead and contribute to strategic initiatives, special projects, executive meetings, and organizational priorities as assigned by the President/CEO.
- Exercise delegated executive authority and provide decision-making support in the President/CEO’s absence, as required.
- Represent RNS with external stakeholders, funders, government agencies, healthcare partners, and community organizations, promoting the organization’s mission, vision, values, reputation, and strategic interests.
- Undertake additional responsibilities and assignments consistent with the scope of the role, as directed by the President/CEO.
Operational Leadership & Service Delivery
- Provide oversight and strategic direction to Client Services Operations and Nursing & Rehab department to ensure the effective, efficient, and safe delivery of client services.
- Ensure staffing, service capacity, scheduling, workflows, and resources are aligned with client and organizational needs.
- Monitor operational performance and identify opportunities to improve service delivery, productivity, efficiency, and client experience.
- Work with Client Services Managers and Nursing & Rehab Team Lead to resolve complex service delivery issues
- Ensure operational plans support contractual, regulatory, accreditation, and organizational requirements.
- Lead operational planning for organizational growth, service expansion, restructuring, and other major initiatives.
People & Culture / Human Resources
- Provide executive oversight of the People & Culture/HR function, including Human Resources, Talent Acquisition, employee relations, performance management, organizational development, and workforce planning.
- Partner with the People & Culture Leader to develop processes on recruitment, retention, employee engagement, succession planning, leadership development, and talent management.
- Review HR policies, practices, and programs such as WSIB (Workplace Safety and Insurance Board) and OINP (Ontario Immigrant Nominee Program)
- Oversee the organization's employee performance management framework, including annual performance reviews.
- Review workforce trends, staffing requirements, turnover, vacancies, compensation, and other KPI metrics and recommend appropriate actions.
Performance Management & Organizational Effectiveness
- Provide executive oversight of the Performance Management/Operational Performance function.
- Establish and monitor internal organizational KPIs, dashboards, performance reporting, and operational metrics.
- Ensure teams are accountable for achieving established operational and performance targets.
- Review/report trends, risks, opportunities, and areas requiring corrective action to the CEO/ Executive Leadership Team.
- Oversee the development and implementation of continuous improvement initiatives across the organization.
Strategic Planning & Organizational Development
- Work with the President/CEO and Executive Leadership Team to develop and execute the annual organization's strategic and operational plans.
- Ensure organizational resources such as people, process and technology are aligned with strategic priorities.
- Assess emerging healthcare trends, system changes, regulatory requirements, and market opportunities that may affect RNS.
- Identify opportunities to strengthen existing services and develop new services based on identified client, community, and system needs.
Financial & Resource Management
- Work closely with financial controller on resource oversight for any major projects and initiatives including organizational restructuring as required.
- Provide operational input into the organization's annual budgeting and financial planning processes.
- Ensure staffing and operational resources are appropriately aligned with the competitive market rates
Quality, Compliance & Accreditation
- Provide executive oversight of organizational CARF accreditation, quality improvement, regulatory compliance, and operational risk management.
- Ensure RNS maintains compliance with applicable legislation, contractual obligations, accreditation standards, and internal policies.
- Ensure required reports are completed and submitted to funders, regulators, and other stakeholders.
- Work with leaders to develop and implement corrective action plans when required.
Stakeholder & Community Relations
- Establish and maintain strong relationships with healthcare system partners, funders, government agencies, community organizations, and other external stakeholders.
- Attend and represent RNS at stakeholder, funder, healthcare system, and community meetings as required.
- Support the President/CEO in positioning RNS for continued growth and success within the evolving healthcare environment.
Policy, Governance & Organizational Accountability
- Ensure organizational policies, procedures, and operating practices support effective and consistent operations.
- Recommend changes to policies, procedures, structures, and operating practices to the President/CEO and Executive Leadership Team.
- Establish clear lines of accountability and decision-making across operational departments.
- Ensure all staff understand their responsibilities, authority, performance expectations, and organizational objectives.
Leadership & Team Development
- Lead, coach, and develop senior leaders and managers within areas of responsibility.
- Establish clear expectations and accountabilities for leadership performance.
- Promote collaboration, communication, professional growth, and cross-functional teamwork.
- Foster a culture that values accountability, respect, innovation, teamwork, and continuous improvement.
- Provide guidance and direction to leaders in resolving complex operational, employee, and organizational issues.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Healthcare Administration, Human Resources, Operations Management, or a related field.
- Minimum 7 years of progressively responsible leadership experience, including at least 5 years in senior management or executive leadership.
- Experience within healthcare, home care, community health, or a complex service environment, is preferred.
- Demonstrated experience leading multiple organizational functions through senior leaders and managers, including operations, human resources, performance management, financial oversight, strategic planning, and organizational change.
- Strong understanding of healthcare operations, service delivery, regulatory requirements, quality improvement, and organizational performance.
- Strong financial acumen, with experience in budgeting, financial reporting, business case development, and resource allocation.
- Demonstrated ability to leverage data, KPIs, and performance reporting to drive operational effectiveness, informed decision-making, and accountability.
- Proven expertise in change management, organizational development, and continuous improvement.
- Proficiency in Technology such as Microsoft Office suite and knowledge of AlayaCare is an asset.
- Strong executive-level communication, negotiation, presentation, analytical, problem-solving, and decision-making skills.
- Proven ability to build effective relationships with internal and external stakeholders and manage competing priorities in a dynamic environment.
- Ability to travel occasionally and work outside standard business hours as required by operational and organizational needs.
CORE LEADERSHIP ACCOUNTABILITIES
- People: Building strong leadership capacity, attracting and retaining talent, and creating an accountable and engaged workplace.
- Operations: Ensuring effective, efficient, and client-focused service delivery.
- Performance: Establishing measurable objectives, monitoring KPIs, and driving continuous improvement.
- Strategy: Translating organizational strategy into clear operational priorities and measurable results.
- Resources: Ensuring human, financial, technological, and operational resources are aligned with organizational priorities.
- Risk & Compliance: Identifying and managing operational, regulatory, quality, and organizational risks.
- Executive Leadership: Providing strategic partnership to the President/CEO and contributing to enterprise-wide leadership and decision-making.
