Position Summary
Reporting to the Operations Manager, the Dispatch Coordinator plays a vital role in ensuring seamless transit operations. This position is responsible for dispatching transit operators, maintaining fleet readiness, coordinating with internal teams and contractors, and responding quickly to service disruptions or mechanical issues. With a strong mix of technical skills, mechanical knowledge, and people management, the Dispatch Coordinator supports daily service delivery and contributes to operational efficiency and continuous improvement. The role also involves using multiple digital platforms, providing real-time support to drivers, and actively collaborating with leadership to implement best practices.
Responsibilities:
- Provide clear direction and operational support for a large team of Transit Operators.
- Involved in dispatching and scheduling of Transit Operator shifts, as required.
- Maintain driver availability and qualifications roster for scheduling.
- Responsible for dispatching of buses to transit routes.
- Create the nightly bus wash parking plan.
- Liaise with other Dispatchers in the transfer of operational information.
- Maintain the daily documentation of dispatch operations.
- Trouble shoot unplanned operational manpower shortages.
- Organize with mechanics the availability of buses requiring maintenance.
- Plan the movement of buses in and out of Calgary for outsourced repairs.
- Collaborate with the Operations Manager to help ensure optimal scheduling of bus maintenance as it relates to service delivery, as required.
- Organize prompt response for mechanical breakdowns, such as tow trucks, rescue and replacement buses, etc.
- Drive and swap buses as required for operations.
- Charge e-buses as necessary during office hours.
- Submit mechanical issues reported by drivers in Whip Around, create repair work orders, and submit them to the Town of Banff mechanics.
- Communicate with Transit Operators regarding changes to schedules and routes, as required.
- Network and create good working relationships with Drivers and the Wash Crew.
- Provide feedback regarding operator performance to the Operations Manager.
- Ensure service disruptions are communicated in a timely matter both internally and externally.
- Liaise and consult with management on best practices and processes to ensure continuous improvement.
- Exchange information with all Roam departments, Town of Banff Fleet Services, and various contractors.
- Assist with the development and implementation of policies, procedures, and best practices for employees.
- Review pre and post trips to ensure compliance with government regulations and safe operation of fleet.
- Participate in regular Operational and other meetings.
- Assist in planning transit disruptions around local events and road closures.
- Assists as needed with ITS troubleshooting such as farebox issues.
- Checks lost and found daily and input details into the register.
- Other duties as required.
Qualifications
Education Requirement:
- High School Diploma or GED is preferred; A post-secondary education in a related field is an asset.
- An Alberta Class 2Q driver’s license is required.
Experience:
- 2+ years’ experience in a transit, transportation, operations required.
- Experience with fleet scheduling and maintenance coordination is advantageous.
Knowledge, skills, and abilities:
- Strong working and mechanical knowledge of fleet equipment.
- Proficient in using transit software (i.e. Optibus, Humanity, Consat, Whip Around) and internal office applications, including Microsoft Office Suites.
- Familiarity with Alberta transportation regulations, safety standards, and pre/post-trip inspection requirements.
- Proven ability to work independently as well as with diverse teams.
- Ability to problem solve effectively.
- Excellent English oral and written communication skills.
- Highly organized and able to multitask in a fast-paced environment.
Other Requirements/Conditions:
- Must be legally entitled to work in Canada (proof will be required).
- Must pass police security clearance (proof will be required).
- Must be available to work on a rotating schedule, inclusive of weekends.
- Occasional on-call work is required.
What we offer:
- A competitive annual salary between $60,000 - $80,000.
- Paid vacation, starting at 3 weeks per year.
- Roam Transit bus pass valid throughout the Bow Valley
- Team environment with multiple fun staff events!
- Extended Health and Dental Benefits, including EFAP.
- $750 annual Health/Wellness Spending Account.
- Local Authorities Pension Plan (LAPP).
- Professional development support.
- The opportunity to work for an organization that has a positive impact on the community.
Want to learn more about what it’s like to work at Roam? Click the link below to hear directly from our team about why they love being part of our organization: Careers - Roam Transit
How to Apply:
Please apply through our online application portal Bamboo HR:
https://roamtransit.bamboohr.com/careers/66
At Roam Transit, we are proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and respectful workplace where everyone can belong, feel valued, and supported.
Guided by our core values of passion, resourcefulness, kindness, and inclusivity, we celebrate the unique experiences and perspectives that each team member brings. At Roam Transit we aim to create a workplace culture as diverse as the communities we serve, where equality and inclusion are achievable for all. This commitment extends to both our employees and the communities in the Bow Valley who rely on our services daily. We believe our work environment celebrates the individuality of all team members, while fostering collaboration that allows everyone to thrive. Our approach to inclusion is woven into every part of our organization, from the training we provide to the policies we uphold and the way we make decisions, empowering our team to deliver safe, efficient, and accessible transit for all who live, work, and visit here. In a region as naturally diverse as The Bow Valley, we believe our workplace should reflect the same vibrancy.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable law.
If you require accommodation during the recruitment or interview process, such as accessible parking, additional time, or receiving written interview questions in advance, please contact our HR team at april.stevenson@roamtransit.com. We are happy to work with you to ensure accessibility and a positive candidate experience.
We appreciate all applications and thank you for your interest in joining Roam Transit. Only those selected for an interview will be contacted.
