Original job description
We are looking for a Client Service Coordinator to support daily reception and client-facing operations for a busy office. This Contract position is ideal for someone who enjoys creating a welcoming environment, keeping schedules organized, and ensuring each client visit runs smoothly. The successful candidate will balance front desk coordination, administrative support, and facility-related tasks while delivering attentive service to clients and internal teams.
Responsibilities:
• Welcome scheduled visitors and assist with front-of-house activities to ensure each appointment is prepared and well managed.
• Coordinate session calendars, confirm upcoming bookings, and circulate the next day’s schedule to relevant team members.
• Respond to calls and emails, direct inquiries appropriately, and maintain accurate administrative records and correspondence.
• Support on-site client sessions by preparing refreshments, arranging snack and beverage areas, and helping guests navigate the office as needed.
• Maintain shared spaces by monitoring kitchen cleanliness, loading the dishwasher, restocking coffee, tea, and snacks, and identifying supply needs.
• Manage inbound and outbound courier activity by preparing shipments, arranging pickups, and tracking delivery details.
• Assist with operational coordination such as visitor access items, signage updates, and other general office support tasks.
• Liaise with internal departments to communicate client requests, resolve day-to-day issues, and help keep service delivery on track.
• Proficiency with Microsoft Office 365, including Outlook, Word, and Excel, along with confidence using email and scheduling tools.
• Previous experience in reception, client services, or administrative support with a strong focus on customer care.
• Clear and effective English communication skills, both written and verbal.
• Strong organizational skills with the ability to manage appointments, documentation, and shifting priorities effectively.
• Comfortable performing light physical tasks related to office upkeep, supplies, and shipment handling.
• Ability to work collaboratively with colleagues while maintaining a positive, service-oriented approach.
• Sound judgement, problem-solving ability, and attention to detail in a fast-paced office setting.
• Flexibility to support occasional evening or weekend requirements when needed.
