Our client located in west of Edmonton, is seeking a Sr. Desktop Support Technician for an initial 3-month contract with a strong likelihood of extension. This role is fully onsite and follows a schedule of approximately 6.5 hours per day, Monday through Friday.
The successful candidate will provide hands-on technical support for end users, manage IT assets and devices, support Microsoft 365 and Active Directory environments, resolve desktop and hardware issues, and assist with ongoing IT operations and infrastructure initiatives. This is an excellent opportunity for an experienced support professional who enjoys a mix of end-user support, device management, troubleshooting, and project-based IT work within a collaborative environment.
Key Responsibilities
- Provide Level 1/2 technical support via phone, email, remote tools, and in person.
- Troubleshoot hardware, software, connectivity, account access, and printing issues.
- Manage user accounts, permissions, and access within Microsoft 365 and Active Directory environments.
- Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripherals.
- Track and document incidents, requests, and resolutions through the ticketing system.
- Maintain IT asset inventory, including device assignments, lifecycle tracking, and audits.
- Deploy, replace, and retire end-user devices in accordance with organizational standards.
- Create and maintain support documentation, knowledge base articles, and user guides.
- Deliver basic end-user training and support technology adoption initiatives.
- Escalate complex issues as required and assist with infrastructure and technology projects.
- Support IT security best practices, software updates, and device maintenance activities.
Qualifications
- 5+ years of experience in a Service Desk, Desktop Support, or Technical Support role.
- Experience supporting Microsoft 365, Active Directory, Windows environments, and end-user hardware.
- Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or similar.
- Strong troubleshooting skills across hardware, software, networking, and user access issues.
- Experience with asset management, device deployments, and inventory tracking.
- Excellent communication and customer service skills.
- Ability to work independently while managing multiple priorities in an onsite support environment.
- Relevant certifications such as ITIL, Microsoft, CompTIA, Cisco, or VMware certifications are considered assets
